Des Moines Law Enforcement Dispatcher / Communications Center Specialist 2

Dispatcher / Communications Center Specialist

Be the Lifeline : Join the Iowa Department of Public Safety as a Dispatcher / Communications Center Specialist

Do you thrive under pressure, communicate clearly, and have a commitment to public service? The State of Iowa Department of Public Safety is seeking detail-oriented, highly dependable individuals to serve as Dispatchers / Communications Center Specialists, acting as the critical link between emergency calls and first responders.

Whether you're beginning your career in public safety or bringing prior experience to the table, we offer an opportunity to make a real difference every single day.

About the Role

As a Communications Center Specialist, you'll be at the center of emergency operationshandling public safety and criminal justice information via phone, two-way radio, and digital systems. Your decisions directly impact the safety of law enforcement and the public. A calm demeanor and quick thinking will help preserve lives and property across the state of Iowa.

What You'll Do

In addition to the core duties, you'll :

• Elicit critical information from private citizens and partner agencies, ensuring that accurate data is relayed to the appropriate law enforcement or emergency personnel.
• Monitor, identify, and report issues with the computerized switching system and coordinate timely repairs.
• Receive and enter road condition reports and towed vehicle updates into the statewide computer system.
• Operate two-way radios, telephones, and law enforcement data systems to support real-time communication with police, fire, and medical services.
• Retrieve and relay confidential records from the IOWA System, NCIC, and NLETS to authorized officials.
• Maintain ongoing contact with investigative officers to ensure situational awareness and officer safety during potentially dangerous interactions.

About the Department

The Iowa Department of Public Safety (DPS) is a statewide law enforcement agency committed to serving the people of Iowa with leadership, integrity, and professionalism. We uphold the core values of courtesy, service, and protection, and collaborate with federal, state, and local jurisdictions within the criminal justice community to provide for the safety of people living in or traveling through the State of Iowa.

DPS includes seven divisions :

What We're Looking For

We're searching for individuals who demonstrate :

Minimum Qualifications

Communications Center Specialist 1 :

Communications Center Specialist 2 :

Why Join Us?

As a State of Iowa Executive Branch agency, the Department of Public Safety offers a supportive, mission-driven work environment and comprehensive benefits, including :

Additional Information

Apply Today!

If you're ready to be the voice behind the responsethe calm in the chaoswe invite you to apply and join our dedicated team of public safety professionals.