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Director Of Housekeeping Ohia Waikiki
Director Of Housekeeping Ohia WaikikiSpringboard Hospitality • Honolulu, Hawaii, USA
Director Of Housekeeping Ohia Waikiki

Director Of Housekeeping Ohia Waikiki

Springboard Hospitality • Honolulu, Hawaii, USA
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Job Details

Ohia Waikiki Hotel - Honolulu HI

$80000.00 - $85000.00 Salary

Description

About our company : About our company :

Springboard Hospitality is a premier third-party hotel management company with a 30 year history transforming lifestyle hotels from the islands of Hawaii to the tip of Florida.

Springboard team members are a diverse mix of independent innovators savvy storytellers adventure-seekers tech entrepreneurs free-thinkers and community leaders making waves across one of the most diverse portfolios in the industry.

At every level the Springboard team is dedicated to going Above & Beyond to deliver hotels that transform people properties & communities. From memorable moments at the front desk to thoughtful room touches to inspired onsite programming the Springboard team is committed to empowering the travelers journeyinviting them to experience the frequency of each hotels locale pushing authentic human connection exploration and discovery while also driving revenue.

Springboard values intentional culture and whole-heartedly believes in nurturing training and empowering the careers of the hospitality leaders of today and tomorrow encouraging them to travel and explore through Springboards award-winning portfolio. From work life balance to career development Springboard values and invests in the greater team reflected in zero corporate turnover during the pandemic well positioned for continued growth through the future.

mission :

Supervise the daily operations of the housekeeping staff promoting a safe environment and quality service to achieve maximum guest satisfaction protection of assets and minimal expenses. Position supervises daily operations in maintaining the maintenance / sanitation of the guest rooms public areas and pool / health club. May supervise the laundry operations. Recommends and implements procedural changes. Monitors inventories and expenses.

SCOPE OF WORK TEAM

  • Reports to Director Rooms & General Manager
  • Supports Housekeeping Department Front Office Department Engineering Department

RESPONSIBILITIES

  • Supervise the housekeeping employees to attract retain and motivate them while providing a safe work environment; interview schedule train develop empower coach and counsel recommend and conduct performance and salary reviews and recommend discipline and termination as appropriate.
  • Supervise and inspect the daily cleaning of the guest rooms public areas and back of the house; ensure compliance with accident / loss prevention programs LSOPs and SOPs and health / sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction. Monitor and report on expenses (payroll and supplies) to aid in controlling costs while ensuring adequate staff and supplies are on hand to provide top quality services
  • Respond to guest requests concerns and problems to ensure guest satisfaction. Refer and follow up on maintenance issues / problems with Engineering to protect hotel assets ensure a safe accident-free environment for guests and employees and maintain / improve guest satisfaction.
  • Log items into the Lost and Found and answer inquiries to maintain controls and ensure guest satisfaction
  • Implement emergency training and procedures to ensure appropriate protection of the hotels guests staff and company assets
  • Qualifications

    EXPERIENCE :

  • Prior Experience :
  • 2 full years of employment in a related position with this company or other organization(s).

  • IT Expertise :
  • Advanced knowledge of computer software (including Microsoft Office outlook) and web analytics tools is preferred.

  • Education :
  • Two-Year College Degree or equivalent preferred.

  • Subject Expertise :
  • Requires thorough knowledge of the Housekeeping field.

  • Requires knowledge of Hotel / OLS policies and procedures and the ability to determine course of action based on these guidelines.
  • Requires supervision / management skills.
  • Ability to compile facts and figures.
  • Ability to communicate information and hotel services to management. Second language may be required.
  • Demonstrate a working knowledge of all property safety and security procedures as required.
  • Maintaining a secure and safe environment for employees as well as guests.
  • Report any unusual occurrences and / or request to Supervisor.
  • Read and abide by all the regulations and rules of conduct stated in the Associate Handbook.
  • Must be service oriented with excellent customer service and sales skills.
  • Must be able to effectively communicate to guests management and coworkers.
  • Must be able to read write and understand the English language.
  • Must be energetic and outgoing.
  • Must possess excellent interpersonal and organizational skills.
  • Must be able to follow directions with attention to detail speed and accuracy.
  • Must be a team player with the ability to work under minimal supervision.
  • Must be able to understand and work with basic financial information and solve basic arithmetic problems.
  • Must be able to type 45 wpm and have the ability to input data and access information on the computer.
  • Must have proficient working knowledge of Microsoft Office Opera; preferred.
  • Must be able to exercise confidentiality and discretion.
  • OTHER EXPECTATIONS :

  • Abide by payroll policies procedures and rules of conduct as stated in the Springboard Hospitality Associate Handbook.
  • Demonstrate a working knowledge of all company safety and security procedures.
  • Travel required : As needed for hotel operations.
  • Hours Required : Must primarily work during Springboard Hospitality business hours while understanding that the hotel business functions 24 / 7 and some weekend or holiday and / or extended work hours may be occasionally be required.
  • Benefits :

    Springboard Hospitality offers an empowered working environment that encourages collaboration and flexibility. We offer a superior benefits package to employees who work 20 hours / week or more that includes :

    Full Time Benefits

  • Competitive Base Salary
  • Paid Vacation
  • Paid Sick Leave
  • Medical Dental Vision Life Pet Insurance
  • 401K
  • Costco Membership
  • Bereavement Leave
  • Management Contract Referral Program
  • Education Assistance
  • Employee Rates at all of Springboard Hospitalitys 35 Hotels
  • Monthly Cell Phone Stipend
  • Hotel Level Executive Bonus Program
  • Lead Share Program
  • Associate of the Month / Quarter & Company-wide Associate of the Year Programs
  • Associate Referral Bonus Program
  • Springboard Hospitality Core Values :

  • CONNECTED. We are plugged into people technology and the cutting edge of culture.
  • INDEPENDENT. We are free-thinkers who embrace diversity and advocate for innovation.
  • COLLABORATIVE. We are collaborative and believe that the best solutions are found by working hand-in-hand.
  • PERSONALIZED. We are devoted to authentic human connection personalizing our approach to the guests and owners that we serve.
  • DYNAMIC. We are analytic thought leaders who harness the power of data to maximize return on investment.
  • OLS Hotels & Resorts LLC dba Springboard Hospitality (Springboard) is an equal opportunity employer. Springboard provides equal employment opportunity for all associates and prohibits discrimination based on race color sex (including pregnancy childbirth breastfeeding and medical conditions related to pregnancy childbirth or breastfeeding) gender religious creed (including religious dress and grooming practices) marital status domestic partner status age national origin or ancestry physical or mental disability medical condition genetic information and characteristics sexual orientation gender identity or expression military or veteran status or any other basis protected under federal state or local laws. Springboard also provides reasonable accommodations for qualified applicants and employees with disabilities or medical conditions in accordance with applicable laws.

    Required Experience :

    Director

    Key Skills

    Crisis Management,Marketing,Public Relations,Fundraising,Media Relations,Constant Contact,Strategic Planning,Social Media Management,Team Management,Public Speaking,Wordpress,Writing Skills

    Employment Type : Unclear

    Experience : years

    Vacancy : 1

    Monthly Salary Salary : 80000 - 85000

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