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AWS Application Support Engineer

AWS Application Support Engineer

GTN Technical StaffingAddison, TX, US
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AWS Application Support Engineer

DETAILS

Location : Hybrid in Addison, TX

Position Type : Direct-Hire

Compensation : Based on Experience!

Citizenship Requirements : No sponsorship is being offered at this time. Green Card Holders and US Citizens only.

REQUIRED CERTIFICATIONS

ITIL Foundation or higher

ISO / IEC 20000 or equivalent ITSM certification

BACKGROUND REQUIREMENTS

All candidates must be able to pass a criminal and financial background check.

POSITION DETAILS

GTN Technical Staffing is seeking a highly qualified AWS Application Support Engineer for a Direct-Hire, Hybrid role based in Addison, TX! The AWS Application Support Engineer will provide Application Maintenance and Operations Support for a modern, cloud-native SaaS enterprise application environment. The ideal candidate will ensure system stability, performance, and reliability of an AWS-based serverless application stack, while proactively managing technical debt, incidents, performance, and compliance requirements.This role requires a technically proficient, security-conscious, and collaborative team with a track record in supporting large-scale enterprise applications and maintaining high service level availability.

  • Proactive Monitoring : Continuously monitor application health, performance, and security using automated tools.
  • Incident Management : Identify, escalate, and resolve application and infrastructure incidents in alignment with defined SLAs.
  • Performance & Availability Management : Maintain system uptime above 99%, optimize application responsiveness, and reduce MTTR.
  • Collaboration & Communication : Partner closely with internal IT, third-party vendors, and business stakeholders to ensure seamless operations.
  • Technical Debt Management : Maintain and optimize source code, ensuring continued scalability and resilience.

TECHNICAL REQUIREMENTS

  • Minimum 3 years of experience providing Enterprise SaaS Application Support, ideally in a serverless AWS environments with technologies such as :

    • AWS RDS (PostgreSQL)

  • Node.Js
  • Angular
  • Incident and SLA Management

    • Proficiency with ITSM platforms (ServiceNow, Jira Service Desk, or BMC Remedy)

  • Demonstrated success in maintaining SLAs and reducing downtime.
  • Operational Automation
  • Experience implementing automation tools for patching, remediation, monitoring, and reporting.
  • Security & Compliance

    • Working knowledge of security best practices and compliance frameworks such as :

  • SOC 2, CIS v8.1, NIST 800-53r5, ISO 27001, FedRAMP
  • Performance Optimization

    • Experience with capacity planning, system tuning, and preventive maintenance practices.

  • Strong written and verbal communication in U.S. English.

    • HIGHLY DESIRED, BUT NOT REQUIRED

  • Vibe Coding / AIOps

    • Familiarity with natural language and AI-assisted tools in operational workflows.

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    Application Support Engineer • Addison, TX, US