Director, Contact Center Technologies

Description

• No agencies or 3rd party Recruiters please. Thank you!

Who we are :

Cornerstone Servicing, a division of Cornerstone Capital Bank, is a best-in-class mortgage servicer with a reputation for amazing service, customer satisfaction, employee retention and happiness! We employ people who are passionately committed to Cornerstone's Mission, Vision & Core Convictions.

We honor God by using our talents to make a positive difference in the lives of our Team Members, Clients, Shareholders, Communities, and the People who provide services to us.

Who we are looking for :

The Director of Contact Center Technologies leads the strategic direction, design, and implementation of all contact center technology initiatives. This role is responsible for overseeing omnichannel platform integrations, optimizing telephony and IVR systems, ensuring regulatory compliance, and driving innovation to enhance customer and agent experiences. The Director collaborates with cross-functional teams, technology vendors, and business stakeholders to deliver seamless and scalable solutions that align with enterprise objectives.

Key Responsibilities :

What you'll need to be successful :

What we offer :

Because we recognize and reward hard work, we offer a competitive salary, a full benefits package, and the potential for a performance-based bonus.

What to do next :

If Cornerstone sounds like the place for you (and if you have the qualifications, drive, and passion to match), we invite you to become a member of our winning team! And remember, once you're a part of our Cornerstone team, we'll continue to invest in you as a valuable asset to our company. As many of our team members can tell you, there's something special about working at Cornerstone.

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

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