FRONT END / FLOOR SUPERVISOR

Responsibilities

Model exceptional customer service and engagement behaviors.

Greet and engage 90% of all customers through greeting, smiling, making eye-contact and thanking them.

Spend at least 90% of time on customer approach side of the check lanes

Be an approachable, visible source of assistance to both customers and associates.

Maintain self-checkout and total front end queuing standards.

Coach cashiers, courtesy clerks and self-checkout attendants on engagement, check-out procedures and best practices.

Ensure till audits are being performed.

Supervise basket retrieval process.

Maintain break schedules for front end associates.

Make sure carry-outs are offered to customers.

Supervise cleanliness and safety conditions for front end and restrooms.

Supervise and coach direct reports in the performance of their duties; complete performance reviews and provides feedback to direct reports

Must be able to perform the essential functions of this position with or without reasonable accommodation.