Operations Manager

Operations Manager

WonderWorks Orlando is looking for an Operations Manager to join our team! Our Operations Managers ensure exceptional guest service and smooth operations across all departments, from admissions to laser tag! Operations Managers create WONDERful experiences by leading teams, maintaining a safe and clean environment, and resolving guest and team member issues efficiently.

Responsibilities :

• Provide exceptional customer service in a timely and responsive manner including responding to guest complaints and team member issues
• Direct and supervise employees in all departments including admissions, retail, food & beverage, exhibits, laser tag, ropes, etc.
• Frequently walk through the building to ensure operations are running smoothly
• Prepare work schedules for team members to be sure staffing levels coordinate with daily projected sales
• Supervise team members, from interviewing to recognition to counseling to exits
• Ensure the facility maintains a safe and clean environment for all team members and guests
• Manage inventory, stock, and reorder food and merchandise as needed for business to run smoothly
• Perform other duties as assigned

Qualifications :

Job Types : Full-time

WonderWorks is an Equal Opportunity Employer. Candidates are subject to background checks. On-the-job training is provided upon joining. Regular attendance is required.