Consumer Consultant

Location :

4910 Tiedeman Road - Brooklyn, Ohio 44144

Job Summary

The Consumer Consultant role leverages client analytics and insights to formulate hypotheses that inform recommended business strategies. They present hypotheses and recommended business opportunities and solutions to senior and executive leadership. The Consumer Consultant is also responsible for developing and driving an operational plan based on client insights and ensures the execution of consumer client initiatives that are in accordance with business strategies.

Essential Functions

• Provide client analytics and hypothesis leveraging internal client data and external market research.
• Collaborate and partner closely with support partners and other areas of expertise to develop hypotheses and programs for execution.
• Execute on strategic plans and is accountable for the pertinent aspects of assigned initiatives as it relates to the acquisition, deepening, and retention of clients, field support, and / or innovation initiatives.
• Lead and coordinate peer activity across all elements of the consumer segment strategy as it relates to acquisition, deepening relations, retaining clients, field support, and / or innovation.
• Recommend opportunities for revenue growth and ensure alignment with all client segments.
• Manage the tracking and communication of the progress against business goals.
• Keep regular contact with field advocates.
• Ensure initiatives are executed according to on-time and quality delivery requirements.
• Coordinate client treatment scenarios as needed to support initiatives.
• Successfully drives implementation of strategic initiatives.
• Review progress, decisions, and unusual situations with senior management.
• Keep up to date on industry best practices.
• Drive cross-functional implementation teams including but not limited to internal team members, support partners, and vendors to ensure successful execution of complex medium to large-scale initiatives.
• Drive execution by effectively managing priorities, pace, scope, quality, cost, and risk.
• Performs other duties as assigned; duties, responsibilities and / or activities may change or new ones may be assigned at any time with or without notice
• Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key’s clients and Key.

Education

Work Experience

Skills

Core Competencies

Physical Demands

COMPENSATION AND BENEFITS

This position is eligible to earn a base salary in the range of $100,000 to $125,000 annually depending on location and job-related factors such as level of experience. Compensation for this role also includes eligibility for short-term incentive compensation and deferred incentive compensation subject to individual and company performance.

Please click for a list of benefits for which this position is eligible.

Job Posting Expiration Date : 11 / 09 / 2025

KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

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