Delivery Driver
At Hy-Vee our people are our strength. We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.
Job Title : Delivery Driver
Department : Grocery
FLSA : Non-Exempt
General Function
Provides prompt, efficient and friendly customer service. Delivers product to customers. Responsible for vehicle cleanliness, inside and out.
Core Competencies
- Partnerships
- Growth mindset
- Results oriented
- Customer focused
- Professionalism
Reporting Relations
Accountable and Reports to : District Store Director; Store Manager; Assistant Managers of Store Operations, Perishables, and Health Wellness Home; Service Managers; Kitchen Department Manager; Floral Department Manager; Pharmacy Department Manager; Online Shopping Department Manager
Positions that Report to you : None
Primary Duties and Responsibilities
Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the storeSmiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store.Makes an effort to learn customers' names and to address them by name whenever possible.Works with co-workers as a team to ensure customer satisfaction and a pleasant work environmentDelivers products to customers, collects payment, and makes change for payment when necessary.Returns payments and beginning cash to store.Maintains food and groceries at proper temperature in accordance with food safety standards and to ensure food quality and customer satisfaction.Maintains strict adherence to department and company guidelines related to personal hygiene and dress.Adheres to company policies and individual store guidelines.Reports to work when scheduled and on time.Secondary Duties and Responsibilities
Assists in other areas of store as needed.Performs other job-related duties and special projects as required.Facilitates the maintenance and upkeep to delivery vehicles.Knowledge, Skills, Abilities and Worker Characteristics
Commitment to the Hy-Vee Mission and a willingness to promote the values of the companyGood verbal and written communication skillsStrong interpersonal skills; ability to relate to and interact with people in a friendly, professional mannerAbility to identify problems, develop and execute solutionsHave the ability to understand and follow verbal or demonstrated instructions; write identifying information; request supplies verbally or in writingEducation and Experience
No specific education required
Physical Requirements
Visual requirements include : ability to see detail at near range with or without correctionMust be physically able to perform medium work : occasionally lifting or carrying objects of no more than 50 pounds, with frequent standing, walking, and lifting / carrying of objects of no more than 25 poundsMust be able to perform the following physical activities : stooping, kneeling, reaching, handling, grasping, feeling, talking, hearing and repetitive motionsMust be physically able to enter and exit a delivery vehicle many times a day, traverse staircases and other rough terrain to reach delivery destinationWorking Conditions
This position is continually exposed to dust, noise, temperature extremes, dampness, vibrations, and equipment movement hazard. There is significant work pace / pressure to deliver product in a timely manner.
Equipment Used to Perform Job
Delivery vehicle, telephone
Special Requirements
Employees must possess a valid driver's license, with no DOT restrictions, and be 18 years or older to drive a company vehicle
Financial Responsibility
Responsible for payments received for delivery of products when applicable
Contacts
Has daily contact with store personnel, customers, and the general public
