Cloud Support Associate

Position : Oracle Cloud HCM Payroll Support

Location : Sacramento CA

Duration : 7 weeks

Job Summary :

Process Controls, Audit, and Compliance

Document required controls for payroll accuracy, reconciliation, exception handling, approvals, and audit requirements.

Map existing compliance obligations (federal, state, union, benefit, garnishment rules) into future-state workflows.

Work with the Payroll team to identify and document internal-audit considerations impacted by process changes.

Testing Alignment & Support

Build and maintain process-aligned test scenarios and scripts for SIT and UAT (e.g., union pay scenarios, shift differentials, overtime, retro adjustments, off-cycle processing).

Ensure that the business understands what validations they are responsible for at each testing phase.

Track gaps identified during testing back to specific process steps or documentation issues.

Partner with functional / technical teams to confirm that test cases match expected Oracle behavior.

Operational Documentation (SOPs & Work Instructions)

Produce business-ready operational documents including SOPs, step-by-step work instructions, job aids, and checklists for each payroll cycle.

Ensure all documents are understandable to non-technical payroll staff and align with future Oracle workflows.

Maintain version control and formal document organization to support training and ongoing operations.

Business Readiness & Knowledge Transfer

Conduct walkthroughs and training of new processes with payroll team members.

Provide hands-on support so payroll SMEs can practice the future-state process ahead of go-live.

Validate that the payroll team is prepared to execute the payroll cycle independently using Oracle.