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Case Worker
Case WorkerThe Salvation Army • Cadillac, Michigan, United States
Case Worker

Case Worker

The Salvation Army • Cadillac, Michigan, United States
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Job Description

Position Summary : The Case Worker provides emergency transactional services to low-income applicants, assisting them in meeting their basic needs during a crisis.

Essential Responsibilities :

  • Meets with applicants; assists with application processes; assesses needs for food, utilities, housing, shelter, emotional support, spiritual care, or other needs.; determines eligibility for resources; develops plans to address the presenting problem and provide support for peripheral issues
  • Provides information on resources; utilizes a person-centered approach to educate applicants utilizing a financial toolkit; coaches applicants on ways to reduce energy consumption as applicable
  • Maintains working relationships with community agencies for awareness of available services, coordinates services and communicates about cases, assures that valid releases of information are on file
  • Enhances personal knowledge and skill through regional and divisional educational forums
  • Uses electronic database to enter, retrieve, and maintain accurate case records per protocols
  • Manages client service transactions, monitors fund balances, and requests funding as appropriate
  • Fulfills ad hoc and periodic survey requests, and provides information needed for reports to administration
  • Perform other duties as assigned

Qualifications :

Education / Experience :

  • Bachelor's degree in social work, psychology, sociology, or related field; or any equivalent combination of training and experience which provides the required knowledge, skills, and abilities
  • 1 or more years of applicant interview experience (desired)
  • Experience working with low-income populations (preferred)

    • Skills, Knowledge & Abilities :

  • Learn and adhere to The Salvation Army Social Services Code of Ethics
  • Adhere to professional codes of ethics as they apply to professional licensing
  • Understand and adhere to professional boundaries within and outside of the organization
  • Maintain client confidentiality and obtain appropriate releases of information
  • Complete Safe From Harm training, and keep current as needed
  • Demonstrate a continued effort to increase self-awareness and to better understand other cultures and issues of social justice, and promote racial understanding and reconciliation

    • Computer Skills :

  • Proficient in Microsoft Office 365
  • Working knowledge of TEAMS and SharePoint
  • Willingness to learn new software as needed

    • Certificates and Licenses :

  • Complete Safe From Harm training, and keep current as needed
  • Complete Caseworker Certification Program within 120 days of hire
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    Case Worker • Cadillac, Michigan, United States

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