Office Manager

ENT Practice Manager Opportunity

Rare opening for an ENT Practice Manager supporting four physicians and four audiologists. Primary locations include Missouri Baptist Medical Center and Sunset Hills, with some periodic travel to Sullivan. Primarily day hours. If you have an ENT surgical practice or medical field background, lean process management, EPIC, and change management experience, this could be the position for you. BJC Medical Group is the multi-specialty physician-led organization of BJC HealthCare, including over 600 doctors and advanced practice providers affiliated with top-ranked hospitals in the Midwest region. Since 1994, BJC Medical Group has provided access to extraordinary care in over 145 locations and over 25 specialties in the greater St. Louis, mid-Missouri, and southern Illinois areas. Our providers are nationally recognized for excellent patient satisfaction, quality health care, and improving the health and well-being of the communities we serve. Ballas ENT consultants is located on the campus of Missouri Baptist Medical Center in Town & Country, Missouri. The medical practice specializes in Otolaryngology and Audiology.

The Practice Manager is assigned to an ambulatory site working under the guidance of a Practice Administrator and is responsible for the day-to-day clinic operations. Responsibilities include direct supervision of approximately 15-25 clinical and non-clinical staff, managing patient experience, and supporting / coordinating financial and administrative activities as assigned.

Responsibilities

Manages individuals including but not limited to onboarding and hiring, training, workload management, and performance evaluations. Ensures that the productivity and actions of that group meet / support the overall operational goals of the department as established by department leadership.

Develops and adheres to departmental staffing, revenue, and / or expense budgets. Responds to changes in the business which may affect the ability to achieve the budget goals.

Responds to patient complaints and engages in service recovery, analyzes and determines necessity to elevate the complaint based on situation, monitors patient satisfaction metrics, and takes action as needed to ensure operational success.

Leads and collaborates with staff to ensure a cohesive work environment in support of a highly engaged and productive workforce. Address employee relations concerns and escalate issues as appropriate.

Leads and participates in daily huddles and rounding for facilitation of patient flow to ensure patient employee and provider satisfaction. Monitors and ensures adherence to department standard work and procedures. Available for immediate and timely response to barriers or obstacles to daily workflows. Escalates issues as appropriate via established processes to ensure timely resolution.

Minimum Requirements

Education : High School Diploma or GED

Experience : 2-5 years

Supervisor Experience : 2 years

Preferred Requirements

Education : Bachelor's Degree

Benefits and Legal Statement

BJC Total Rewards At BJC were committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social, and financial well-being. Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire date.

Disability insurance

• paid for by BJC

Annual 4% BJC Automatic Retirement Contribution

401(k) plan with BJC match

Tuition Assistance available on first day

BJC Institute for Learning and Development

Health Care and Dependent Care Flexible Spending Accounts

Paid Time Off benefit combines vacation, sick days, holidays, and personal time

Adoption assistance

To learn more go to our Benefits Summary

The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties, and qualifications required of employees assigned to this job. Equal Opportunity Employer