Medical Support Assistant

The 2-page Resume requirement does not apply to this occupational series. For more information, refer to Required Documents below.

Performs duties related to the receipt, intake and indexing of health and administrative information. MSA's will interface with personal computer applications as well as numerous Vista applications. The MSA is responsible for scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines.

IMPORTANT NOTICE : This is an open continuous announcement until September 30, 2026. Qualified applicants will be considered and referred as vacancies become available. This announcement may close without advanced notice.

Incumbent is responsible for providing advisory and technical assistance to Veterans and beneficiaries who come to the medical center seeking medical care, experiencing problems or requesting information. The incumbent is also responsible for coordinating all administrative activity in the immediate area and to provide support and assistance to the professional staff.

The duties of a Medical Support Assistant may include, but are not limited to :

• First line customer service representative. Greet and provide guidance to stakeholder at the outpatient clinics and hospital.
• Medical Support Assistant is responsible for the processing of hospital admissions, clinic appointments, registration of patients entering workload data and validation.
• Assists with managing consults, recall reminders, view alerts, mod sheets and encounters for assigned specialty clinics. Performs duties to capture increase through Insurance Capture Buffer (ICB), Patient Check-IN (PCI), Consult Toolbox, Consult Tracking Manager (CTM+), My HealtheVet (in-person authentication / secure messaging), patient updates and demographic changes. Ensure all consults are resolved within seven days and encounters are resolved daily. Each section will be responsible for providing guidance on scheduling within their section.
• On a weekly basis, summarizes the most frequent problems within the immediate area.
• Assists both the Veteran and appropriate professional staff in coordinating scheduled procedures and return appointments.
• Schedules appointments and provides information regarding unit, clinic and hospital policies, procedures and locations to patients,

family members, staff, etc., or refers to other resources for difficult questions or concerns. Maintains and monitors patient appointment schedules for the unit / clinic and communicates delays in scheduled appointments to the appropriate staff and patients.

Work Schedule : Full time; to include nights, weekends and overnight shifts. Work schedule will be determined upon selection.

Pay : Competitive salary and regular salary increases When setting pay, a higher step rate of the appropriate grade may be determined after consideration of existing pay, higher or unique qualifications, or special needs of the VA (Above Minimum Rate of the Grade).

Paid Time Off : 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.

Parental Leave : After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.

Child Care Subsidy : After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.

Retirement : Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA.

Insurance : Federal health / vision / dental / term life / long-term care (many federal insurance programs can be carried into retirement).

Remote : This is not a remote position

Telework : Not available

Virtual : This is not a virtual position

Financial Disclosure Report : Not required