Online Customer Service Representative (Full Time)

Ibc Bank On-Site Position

Ibc Bank successes are the result of an aggressive and innovative attitude. The Bank's "We Do More" philosophy reflects its dedication to the growth and success of its employees, customers, and communities. We are a company that values leadership, community engagement, and relationship building that leads to a culture of excellence. We are currently seeking to fill positions across all business segments. Ibc's focus is to be customer centric and strive to provide excellent customer experience.

An Online CSR is responsible for guiding online users through the online banking application. This involves troubleshooting errors, educating users on the services available. In addition, the online CSR will answer questions relating to any other bank-related inquiry or requests. They are also responsible for identifying suspicious activity and failed processes. Agents solicit sales of new or additional services. Maintain confidentiality of bank records and documents. Duties as assigned. Be able to adapt easily to a changing work environment. Agents are assigned productivity and service quality goals.

Essential Job Functions :

• Provide service and support to advance on-line questions.
• Process customer inquiries utilizing bank resources.
• Assist calls with one call resolution.
• Refer new or additional services as needed.
• Analyze suspicious activity and takes appropriate steps to protect the customer and the bank.
• Review the customer requests and submit appropriate documentation to fulfill the request.
• Maintain confidentiality of bank records and documents.
• Meet quality and performance standards.
• Utilize technical skill to troubleshoot online issues.
• Process online disputes.
• On the job training as assigned.
• Other duties as assigned.

Skills :

Education :