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Web Product Owner

Web Product Owner

Beacon Health SystemGranger, Indiana, United States, 46530
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Web Product Owner

Granger-IN-46530-United States

This is a project-based role expected to last approximately 18 months!

Beacon Health System is seeking an experienced Web Product Owner to lead the rebuilding and redesigning of our consumer-facing website. This is a critical and time-sensitive initiative aimed at transforming the way consumers engage with our digital front door. The ideal candidate will bring deep expertise in web product strategy and development, AI-enhanced user experiences, design and content process collaboration, and scalable web governance models.

You’ll collaborate with cross-functional teams—digital, marketing, IT, operations and clinical stakeholders, and vendors—to deliver a modern, transactional, user-centered website that reflects our brand and improves access to care. This role requires strong product ownership skills, a passion for user experience, familiarity with developing web access experiences that leverage AI, and a proven track record of launching websites that balance usability, performance, and organizational goals.

MISSION, VALUES and SERVICE GOALS

  • MISSION : We deliver outstanding care, inspire health, and connect with heart.
  • VALUES : Trust. Respect. Integrity. Compassion.
  • SERVICE GOALS : Personally connect. Keep everyone informed. Be on their team.

Key Responsibilities :

Lead the day-to-day product ownership of Beacon Health System’s public-facing website rebuild and redesign efforts.

Define and maintain a clear product vision and roadmap in partnership with internal stakeholders and agency / vendor teams.

Understand the project from multiple perspectives, connecting the strategic, creative, and technical aspects to execute a product aligned to system strategy,

Serve as the voice of the user, ensuring that design, content, and technical solutions align with the needs of patients, families, and the broader community.

Collect and analyze data to determine end user and system needs.

Champion the development and implementation of AI-driven, transactional chat experiences that support appointment scheduling, symptom checking, wayfinding, and other patient needs.

Collaborate with UX / UI designers to evolve and apply a cohesive design system that ensures consistency, accessibility, and brand alignment across digital touchpoints.

Create or refine governance models for website content, workflows, and stakeholder roles, ensuring long-term sustainability and quality control.

Develop a structured process for ongoing website optimization, including performance monitoring, usability testing, SEO best practices, and feedback loops.

Translate high-level objectives into user stories, sprint goals, and feature requirements; manage a prioritized backlog and sprint cadence.

Collaborate closely with IT, developers, marketing, legal, and compliance to ensure delivery meets both technical and regulatory standards.

Evaluate vendor and technology recommendations and manage delivery timelines and expectations.

Works directly with the Director of Digital Transformation and the Digital team, communicating all new risks to the Director throughout the project cycle

Contribute to product management best practices and standard procedures, documenting them in our knowledge base.

Accountable for communicating ideas for future features, updates, and managing technical debt, then adding them to the product roadmap.

Responsible for making strategic decisions throughout the lifecycle of the project ensuring value and finding opportunities for growth.

ORGANIZATIONAL RESPONSIBILITIES

Associate complies with the following organizational requirements :

  • Attends and participates in department meetings and is accountable for all information shared.
  • Completes mandatory education, annual competencies and department specific education within established timeframes.
  • Completes annual employee health requirements within established timeframes.
  • Maintains license / certification, registration in good standing throughout fiscal year.
  • Direct patient care providers are required to maintain current BCLS (CPR) and other certifications as required by position / department.
  • Consistently utilizes appropriate universal precautions, protective equipment, and ergonomic techniques to protect patient and self.
  • Adheres to regulatory agency requirements, survey process and compliance.
  • Complies with established organization and department policies.
  • Available to work overtime in addition to working additional or other shifts and schedules when required.

    • Commitment to Beacon's six-point Operating System, referred to as The Beacon Way :

  • Leverage innovation everywhere.
  • Cultivate human talent.
  • Embrace performance improvement.
  • Build greatness through accountability.
  • Use information to improve and advance.
  • Communicate clearly and continuously.

    • Required Qualifications :

    10+ years of experience in web product ownership, digital strategy, or related roles.

    Demonstrated success leading major web redesigns for complex organizations, preferably in healthcare or regulated industries.

    Experience designing and implementing AI-enabled chat or virtual assistant tools integrated into websites or digital platforms.

    Proven ability to work with and scale design systems across teams and workflows.

    Strong background in building content and digital governance models for large websites.

    Familiarity with CMS platforms (e.g., Sitecore, Drupal, WordPress) and front-end technologies, as well as headless CMS.

    Deep experience collaborating with developers in the following ways : participating in standups, sprint planning, retrospectives; writing detailed acceptance criteria and user stories; managing a backlog and prioritizing technical debt

    Experience with Google Analytics and GA4 to develop robust reporting tied to system and marketing metrics

    Working knowledge of technical SEO / SEM practices and conversion rate optimization tools.

    Basic understanding of HTML / CSS / JS

    Experience working in agile and waterfall methodologies

    Ability to manage vendor relationships and cross-functional team dynamics in a fast-paced environment.

    Excellent communication, stakeholder management, and problem-solving skills.

    Understanding of accessibility standards (WCAG), HIPAA compliance, and digital marketing best practices.

    Preferred Qualifications :

    Experience in healthcare or mission-driven organizations.

    Knowledge of or experience with developing content strategies for healthcare

    Intermediate / advanced understanding of HTML / CSS / JS

    Experience collaborating with developers on API integrations and endpoints

    Contract Details :

    Type : Full-time, Contract

    Duration : ~18 months

    Start Date : As soon as possible

    Location : Remote

    Working Conditions

  • Must be able to be effective in a fast-paced, quality focused, multi-priority environment requiring the ability to prioritize workload in order to meet deadlines.
  • May experience some mental / visual fatigue due to continued use of computer equipment.

    • Physical Demands

  • Requires the physical ability and stamina to perform the essential duties of the position.

    • PIf592819f8436-30511-38320598

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    Product Owner • Granger, Indiana, United States, 46530