Bilingual Healthcare Virtual Assistant (English/Spanish)Remote VA • New Orleans, LA, US
Bilingual Healthcare Virtual Assistant (English / Spanish)
Remote VA • New Orleans, LA, US
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job_description.job_card.job_descriptionProven experience with eClinicalWorks or similar EMR systems Fluent in Spanish and English (spoken and written) Prior experience in a U.S. healthcare setting preferred HIPAA-compliant and trained in patient privacy protocols Strong organizational and multitasking skills Excellent communication and customer service abilities
Healthcare Virtual Assistant
We are seeking a detail-oriented and compassionate Healthcare Virtual Assistant fluent in both Spanish and English, with hands-on experience using eClinicalWorks (ECW). This role supports a fast-paced U.S.-based medical practice, ensuring smooth patient communication, accurate documentation, and efficient administrative workflows.
Key Responsibilities :
- Schedule and manage patient appointments via eClinicalWorks
- Handle inbound / outbound calls and messages in both Spanish and English
- Maintain and update patient records with precision and confidentiality
- Assist with medical billing, insurance verification, and prior authorizations
- Process referrals and coordinate follow-ups
- Provide empathetic support to patients and relay information to providers
- Utilize Google Workspace and VOIP tools for documentation and communication
Qualifications :
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