Online Travel Support Agent

We are currently seeking a friendly and dependable Online Travel Support Agent to join our fully remote this role youll assist clients with their travel questions troubleshoot issues and help manage reservations. Youll play a key role in ensuring that each traveler feels supported informed and confident throughout their entire journey.

If you have a passion for customer service love working in a virtual environment and enjoy all things travel this is a great opportunity to turn your communication skills into a rewarding career.

Key Responsibilities :

Customer Support : Respond promptly to travel-related inquiries via email phone and chat providing accurate and helpful information.

Reservation Assistance : Help clients with new bookings itinerary changes cancellations and travel updates.

Problem Resolution : Troubleshoot issues related to flights hotels transportation and packages offering solutions quickly and professionally.

Documentation : Maintain detailed records of client communications booking changes and resolutions provided.

Supplier Coordination : Communicate with travel suppliers to resolve client concerns confirm details and escalate issues when needed.

Knowledge Updates : Stay current with travel advisories airline policies destination restrictions and vendor promotions.

Upsell Opportunities : When appropriate recommend value-added services such as travel insurance upgrades or excursions to enhance the travel experience.

Post-Travel Follow-Up : Reach out to clients after their trips to ensure satisfaction and build long-term relationships.

Qualifications :

Previous customer service or support experience is preferred.

Strong written and verbal communication skills.

Calm under pressure and solution-focused.

Comfortable using online tools booking platforms and CRM systems.

Self-motivated and able to manage time efficiently in a remote setting.

Passion for helping others and an interest in travel.

Bilingual is a plus but not required.

Perks & Benefits :

100% remote work from home or while traveling.

Flexible scheduling with part-time or full-time options.

Travel discounts and perks through industry partnerships.

Supportive team environment with training provided.

Key Skills

Business,Marketing,User Interface,Web Content,A / B,Communication,CRM,Paid Search,HTML,Project Management,Content Marketing,Email Campaigns,ROI,Digital strategy,Analytics

Employment Type : Full Time

Experience : years

Vacancy : 1