Senior Customer Service Agent
Smart CareFishers, Indiana , USAjob_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionHigh school diploma or equivalent 3+ years’ experience in dispatch, customer service and / or restaurant management Intermediate experience in Microsoft Office / Window based environment Ability to learn unique and proprietary software Excellent verbal and written communication skills Previous SAP experience
The Smart Care Senior Customer Service Agent routes Service Technicians to service calls servicing the commercial kitchen equipment environment in a manner that maximizes efficiency and productivity while exceeding customer expectations. This position is the primary point of contact for a group of Service Technicians within a geographic market or territory.
Main Responsibilities :
- Effectively route technicians to service calls maximizing efficiency and productivity using dispatch management tools in a manner that exceeds customer expectations and / or service level agreements
- Serve as the primary point of contact for technicians within a geographic market or territory
- Facilitate technician performance to maximize productivity and profitability through effective call clustering and routing to control cost, enhance efficiencies and meet commitments
Basic Qualifications :
Preferred Qualifications :
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Customer Service Agent • Fishers, Indiana , USA