Talent.com
Level I Service Desk
Level I Service DeskFlynn Group • Independence, OH, US
Level I Service Desk

Level I Service Desk

Flynn Group • Independence, OH, US
job_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

At Flynn Group, we believe in the power of collaboration and value in-person interactions. This is why our employees work from the office four days per week , leaving Fridays to work from home. This setup cultivates casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where innovation thrives, with office-based teams coming together four days a week to collaborate and thrive, together!

Available Shifts :

  • Monday - Friday, 8am-5pm

Our Vision for this Role

Our Level I Service Desk Team supports customers with IT-related problems, functioning as the first point of contact between users and the company. We resolve issues and address complaints and escalate complex matters to Level II Service Desk or the suitable departments as appropriate. Your primary duty within this role is to resolve issues for end users as quickly and efficiently as possible.

What We Will Accomplish Together

  • Responding to incidents (issues impacting IT services) and problems (one or more related incidents impacting IT services), all while providing excellent customer service.
  • Providing accurate and timely logging of incidents and problems.
  • Escalating to Level II Service Desk after thorough troubleshooting, information gathering, and effective use of the knowledge base.
  • Working with Level II Service Desk to stay up to date on all hardware and software components and specifications across brands.
  • Creating and update knowledge articles.
  • Fulfilling hardware requests via device configuration and coordination with our Tech Depot.
  • Retrieving requested surveillance videos and deliver to Risk department, as per defined procedure.
  • What You Have

  • If you have a Bachelor's degree, that is a plus, as well as 1-3 years’ experience in IT or related field.
  • You should have great customer service, verbal and written communication skills required.
  • If you have ITIL and / or HDI experience and certifications, it is a plus.
  • You should have the ability to type 40 words per minute.
  • You should have the ability to lift, carry, and place various equipment up to 50 pounds.
  • Finally, you should bring an excellent sense of humor to the table – we like to have FUN!
  • Why Work For Flynn?

    Flynn Group offers a variety of benefits and perks to encourage and empower our employees. We are committed to helping each employee work and live to his or her fullest potential. We offer a variety of benefits and perks while working for us :

  • Medical / Dental / Vision
  • Retirement and Savings Plan
  • Short- and Long-Term Disability
  • Basic Life Insurance
  • Voluntary Life Insurance
  • Tuition Reimbursement
  • Paid Time Off
  • Flexible / Hybrid Work Schedules (In Office Monday - Thursday, Work from Home Friday)
  • Company Outings
  • Dining Discounts
  • On-Site Fitness Center
  • On-Site Daycare
  • On-Site Café
  • FUN Work Environment!
  • The Flynn Group is an Equal Opportunity Employer

    serp_jobs.job_alerts.create_a_job

    Service Desk • Independence, OH, US

    Job_description.internal_linking.related_jobs
    Client Service Specialist

    Client Service Specialist

    Ameriprise Financial, Inc. • Akron, Ohio, United States
    serp_jobs.job_card.full_time
    Step into an instrumental role.Help conduct the smooth operation of a fast-paced—and friendly—financial planning office.Work as an employee of an independent advisor franchisee with a financial adv...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Remote Hotel, Motel, and Resort Desk Clerks (Accommodation and Food Services) - AI Trainer ($40-$60 per hour)

    Remote Hotel, Motel, and Resort Desk Clerks (Accommodation and Food Services) - AI Trainer ($40-$60 per hour)

    Mercor • Cleveland Heights, Ohio, US
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    Mercor is recruiting • •Hotel, Motel, and Resort Desk Clerks who work in Accommodation and Food Services Sector • • as independent contractors working on a research project • •for one of the world’s to...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
    Deposit Services Specialist

    Deposit Services Specialist

    Northwest Bank • Independence, OH, United States
    serp_jobs.job_card.full_time
    The Deposit Services Specialist I is responsible for the overall day-to-day operational functions of the Deposit Services department while providing support to branch offices and other internal dep...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Membership Consultant

    Membership Consultant

    ArchWell Health • Cleveland Heights, OH, United States
    serp_jobs.job_card.full_time
    Health is a new, innovative healthcare provider devoted to improving the lives of our senior members.We deliver best-in-class care at comfortable, accessible neighborhood clinics where seniors can ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Work from Home - Online Product Support (Entry Level)

    Work from Home - Online Product Support (Entry Level)

    GLOCPA • Euclid, Ohio
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    We’re looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Team Lead

    Team Lead

    Tempur Sealy • Cleveland, OH, United States
    serp_jobs.job_card.full_time
    Tempur Sealy is committed to improving the sleep of more people, every night, all around the world.As a leading designer, manufacturer, distributor, and retailer of bedding products worldwide, we k...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Travel Histo Tech - $2,010 per week in Akron, OH

    Travel Histo Tech - $2,010 per week in Akron, OH

    Atlas MedStaff • Akron, OH, US
    serp_jobs.job_card.full_time
    Atlas Medstaff is currently seeking candidates in the Histo Tech (Histo Tech) profession for a 13 week contract in the Akron, Ohio area. Atlas Medstaff is a premier staffing firm dedicated to matchi...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Help Desk Analyst

    Help Desk Analyst

    Pursuit Aerospace • Cleveland, OH, United States
    serp_jobs.job_card.full_time
    As a global manufacturer of complex aircraft engine components, Pursuit Aerospace is founded on a commitment to relentless, continuous, operational improvement and extraordinary customer service.We...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Flexible $ : Earn At Least $1550 For Your First 124 Trips, Guaranteed.

    Flexible $ : Earn At Least $1550 For Your First 124 Trips, Guaranteed.

    Uber • Bratenahl, Ohio, United States
    serp_jobs.job_card.full_time +1
    Earn at least $1550 driving with Uber when you complete your first 124 trips in 30 days.Why Uber? Driving is an easy way to boost your income while maintaining the flexibility your schedule require...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Travel Non-Clinical Tech - $1,633 per week in Ohio

    Travel Non-Clinical Tech - $1,633 per week in Ohio

    AlliedTravelCareers • All Cities, OH, US
    serp_jobs.job_card.full_time +1
    AlliedTravelCareers is working with Infojini Healthcare to find a qualified Non-Clinical Tech in Ohio!.Non-Clinical travel Non-Clinical needed in Ohio. At Infojini Healthcare, We tell it like it is....serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Remote Side Hustle Developer

    Remote Side Hustle Developer

    Finance Buzz • Euclid, Ohio, US
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time +1
    This position is for individuals who want to develop a side income stream while still working full time.You will test different small-scale remote opportunities, learn what works, and grow what pro...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Salesforce Release Manager (Cleveland)

    Salesforce Release Manager (Cleveland)

    Yochana • Cleveland, OH, US
    serp_jobs.job_card.part_time
    Lead the end-to-end Salesforce release lifecycleplanning, governance, and executionusing DevOps Center and Git to deliver compliant, low-risk releases across GovCloud and commercial orgs.Own releas...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
    Customer Service Representative (Remote Position)

    Customer Service Representative (Remote Position)

    GOLD GATE • Cleveland Heights, Ohio
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time +1
    serp_jobs.filters_job_card.quick_apply
    Customer Service Representative (Remote Position).Part-Time : $15–$18 per hour.Full-Time : $17–$22 per hour.We are seeking a friendly, patient, and professional Remote Customer Service Re...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    IT Help Desk Support - Level II

    IT Help Desk Support - Level II

    K2 Staffing, LLC • Cleveland, OH, United States
    serp_jobs.job_card.full_time
    Our client is a leading IT Solutions Company in the.Help Desk Support Level II Technician.An IT Technician's role is to ensure system operation and functionality so that end users can accomplish bu...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Sr On-Site Service MS

    Sr On-Site Service MS

    AllRight Jobs Inc • Parma, Ohio, USA
    serp_jobs.job_card.full_time
    Operate high-speed digital production printer in a warehouse environment.Assist with daily tasks such as moving paper stuffing envelopes and packing cartons. Perform occasional post-processing of fi...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
    Travel Nurse RN - Telemetry in Ohio

    Travel Nurse RN - Telemetry in Ohio

    TravelNurseSource • All Cities, OH, US
    serp_jobs.job_card.full_time
    TravelNurseSource is working with RadGov, Inc to find a qualified Telemetry RN in Ohio!.Travel RN Tele– Lima, OH| 13 Weeks | Gross $2,422. Competitive pay, full support, and multiple bonus opportuni...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Remote Entry-Level Currency Trader Job in Cleveland, OH | Full Time

    Remote Entry-Level Currency Trader Job in Cleveland, OH | Full Time

    Maverick Currencies • Cleveland, OH
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time +1
    Top-ranked proprietary trading firm, Maverick Currencies, is searching for entrepreneurially-minded, profit-driven people to be trained in the art and science of proprietary trading in its online c...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Lender Services Specialist - US Remote

    Lender Services Specialist - US Remote

    Anywhere Real Estate • Cleveland, OH, United States
    serp_jobs.filters.remote
    serp_jobs.job_card.permanent +1
    Lender Services Specialist- Remote.Our Title Group is a leading full-service title and settlement services company, serving real estate companies, corporations, and financial institutions in suppor...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted