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Analyst, Business Process and Technology Solutions

Analyst, Business Process and Technology Solutions

Royal Caribbean GroupMiramar, FL, US
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Position Summary

Identify, analyze, and develop operational processes for operational improvements and identifies technology solutions as appropriate that will increase efficiency, lower costs, and improve service. Provide expert level user support on various proprietary and 3rd party applications that are specific to Travel Services or Travel Agency environment. Generate user requirements in the product development cycle for hand off to the development IT Air / Sea Team. May be called upon to maintain and / or configure departmental systems. Responsible for call center and departmental data analysis and reporting, including but not limited to BI reporting solutions.

Essential Duties and Responsibilities :

  • Collaborates with business and technical core team members from business requirements to production deployment.
  • Liaises with Operation Teams, their leadership, direct management, IT, outside vendors and any others required to provide needed support (trouble shooting) to ensure systems are operational.
  • Data analysis and reporting, including but not limited to BI reporting solutions.
  • Setup and managing internal air inventory allocations including but not limited to : seats, pricing, stop sell dates, booking sync, schedule changes, etc.
  • Manages manifesting non-GDS allocations directly with airline partners
  • Works directly with the businesses to analyze air fares, and provide insight on future promotions globally
  • Collaborates with business to setup, test, and deploy promotions globally
  • Works with different Brands to determine and manage markup strategy.
  • Manages schedule changes for all non-GDS allocations and GDS allocations

Financial Responsibilities :

  • Responsible for managing, tracking and reporting of cost incurred / associated to business practices.
  • Responsible for identifying, communicating and addressing processes causing financial impacts that lead to revenue loss for the company.

    • Qualifications :

  • B.A. or B.S. degree preferred and / or 2+ years of supervisory experience in airline related role.
  • Airline CRS experience required.
  • Able to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or government regulations.
  • Ability to write reports, business correspondence, and procedure and training manuals.
  • Ability to effectively present information and respond to questions from executives, management, employees, clients, and customers.
  • Able to respond to common inquiries or complaints from customers or members of the business community and present solutions as possible.
  • Able to work, interact, and communicate with external / internal customers at all levels.
  • Ability to build and maintain successful business relationships throughout the department and the company.
  • Ability to calculate figures and amounts such as discounts, interest, commissions, and percentages.
  • Ability to interpret yield management reports, bar graphs, and pie charts.
  • Able to define problems, collect data, establish facts, and draw valid conclusions.
  • Superior decision-making skills required, including the ability to think critically and use independent judgment.
  • Reservation system and air system (CRS, such as Amadeus or Sabre) knowledge and skills required, as well as knowledge / understanding of call center operations and relevant software.
  • Microsoft Office product user and ability to report through BI solutions.

    • Power Skills :

  • Action Oriented
  • Collaborates Effectively
  • Communicates Effectively
  • Drives Results
  • Situational Adaptability
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    Technology Analyst • Miramar, FL, US