Billing Specialist - HRSN

JustCompassionPortland, OR, US

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Job Description

Billing Specialist – HRSN Program

Just Compassion | Tigard, OR

Full-Time | 40 hours / week | Starting at $23.5 / hr | Benefits Included

About Just Compassion

Just Compassion of East Washington County is a community-centered nonprofit dedicated to addressing the needs of unhoused individuals by building relationships and working toward long-term housing stability. We operate with a low-barrier, housing-first approach, ensuring equitable access to services for all individuals.

Position Summary :

We are seeking a Billing Specialist to support our HRSN program by coordinating rent and utility payments on behalf of program participants. This role requires strong attention to detail, excellent organizational and communication skills, and a trauma-informed approach to client interactions. The Billing Specialist communicates with individuals primarily by phone and text and works closely with our finance team to ensure timely, accurate disbursement of funds.

Key Responsibilities :

Process and submit rent, utility, and housing-related payments for HRSN participants in compliance with program requirements
Communicate with participants via phone and text to gather documentation, clarify billing details, and provide payment updates
Track and manage billing timelines, due dates, and supporting documentation for each case
Collaborate closely with the Finance Department to ensure timely delivery of checks and payment verifications
Assist in submitting accurate timecards and billing documentation to Coordinated Care Organizations (CCOs) in a timely manner
Maintain accurate and organized billing records in internal databases and spreadsheets
Identify billing issues, troubleshoot discrepancies, and escalate concerns as needed
Apply trauma-informed communication practices in all interactions with individuals facing housing insecurity
Assist with reporting, audits, and quality assurance as requested

Qualifications :

1+ years of experience in billing, finance, property management, or a related administrative role

Strong understanding of trauma-informed care principles and ability to apply them in communication

Proficient in Microsoft Office Suite, especially Excel; experience with billing software or databases a plus

Excellent multitasking, time management, and organizational skills

Strong written and verbal communication skills, especially via phone and text

Experience working with diverse populations, including individuals with lived experience of homelessness or poverty, strongly preferred

Policy & Procedure Adherence

Stay informed on Just Compassion and County policies, procedures, and program standards.

Uphold best practices in trauma-informed care, cultural competency, and harm reduction.

Physical Requirements

Ability to walk up and down stairs and stand for extended periods.

Ability to lift up to 20 pounds and assist with light physical tasks (e.g., setting up tables / chairs).

Ability to perform job duties that may involve bending, twisting, or reaching.

Why Join Just Compassion?

Competitive pay and benefits including medical, dental, and paid time off.

Opportunities for professional development, including training in trauma-informed care and housing-first strategies.

A collaborative work environment that values compassion, advocacy, and community impact.

Be part of a growing organization working to create real housing solutions in Washington County and beyond.

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Billing Specialist • Portland, OR, US