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Cisco CUCM Technician

Cisco CUCM Technician

Zachary PiperArlington, VA
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Zachary Piper Solutions is seeking a Cisco CUCM Technician to support an ARMY NATIONAL GUARD program based in Arlington, VA . This role will serve as a specialist for enterprise voice, video, and collaboration technologies based on Cisco Unified Communications architecture, providing support regarding Cisco UC infrastructure within a large scale federal or enterprise environment. This is an onsite position that requires an Active Secret Clearance (can hold TS).

Responsibilities :

  • Maintain Cisco UC solutions, including CUCM, Unity Connection, IM&P, Expressway, Jabber, Webex, and UCCX.
  • Troubleshoot and resolve basic issues involving call routing, SIP trunking, voice gateways (CUBE), and QoS.
  • Provide Tier III support and root cause analysis for escalated voice / collaboration issues.
  • Work closely with the Network, AV, Security, and Service Desk teams to ensure end-to-end service delivery and availability.
  • Support the integration of UC systems with Microsoft Teams, Office 365, and enterprise video conferencing platforms.
  • Participate in on-call rotation and after-hours support for scheduled maintenance or urgent outages.
  • Assist with DISA STIG compliance, vulnerability remediation, and reporting for systems under RMF.
  • Other duties as assigned.

Requirements :

  • Associates Degree Preferred
  • 3+ years of experience with Cisco Unified Call Manager environment
  • Security+CE in Active status
  • One of the following in Active Status : Network+ or CCST or CCNA
  • In-depth knowledge of DoD and industry best practices of Cisco telephony systems
  • Knowledge of Cisco hardware to include Cisco 89800 Series Endpoints
  • Knowledge of Cisco software to include Cisco Call Manager Version 15
  • Active Secret Clearance (can hold TS)

    • Compensation :

  • 80,000 - $100,000
  • depending on experience
  • Health, Dental, Vision, PTO, 401K, Holidays, Sick Leave if required by Law

    • This job opens for applications on 8 / 8 / 2025. Applications for this job will be accepted for at least 30 days from the posting date

    LI-CB1

    LI-ONSITE

    Keywords : Network, network engineer, lead, manager, specialist, cisco, CCNP, CCNA, top secret, DoD, routers, switches, firewalls, VPN, taclanes, load balancers, subnetting, LAN, WAN, juniper, protocols, EIGRP, OSPF, BGP, configure, maintain, optimize, troubleshooting, cisco unified communications, cisco unified call manager, call manager, unified communications, secret clearance, DoD, top secret clearance, network technician, NOC,

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    Technician • Arlington, VA