Hospitality Crew Member

Location :

Dairy Queen Grill & Chill

345 Folly Road, James Island, SC 29412

About the Role :

At Dairy Queen, we don’t just make treats—we create smiles and positive memories for our customers (fans). As a Hospitality Crew Member , you help bring that experience to life by ensuring the overall success of the hospitality job function. This includes all customer service operations, ensuring all prepared products meet the restaurant standards of quality and cleaning and maintaining all customer areas in a clean, safe, pleasant manner and to all restaurant safety and health code standards. This role combines attention to detail and operational awareness to ensure our fans have an experience in accordance with established PRIDE standards.

This position is full-time, 9 : 00am - 5 : 00pm. Must be available for shifts to be scheduled Monday-Friday, as well as Sunday.

Key Responsibilities :

Customer Service Operations

• Enthusiastically greet and welcome fans to the Dairy Queen brand.
• Assist fans with menu navigation and product ingredient questions.
• Strive to exceed fan expectations and deliver fan first service through timely and quality service.
• Calmly solve fan concerns and embrace Dairy Queen’s service recovery standards.
• Properly and safely operate and maintain restaurant equipment including related service equipment while following all health and safety standards.
• Initiate and complete customer transactions quickly and accurately.
• Process customer transactions and maintain an accurate cash drawer throughout shift.
• Assemble and deliver orders to customers quickly and efficiently.
• Clean work area, organize and stock needed items. Move various treats, paper and cleaning items from other sections of the building (or outside building) to the immediate work area.
• Completes assigned prep work for stocking and set up of Hospitality area.
• Prepare products quickly and accurately, while following all preparation, health and safety standards and guidelines when needed.
• Assist with end of day cleaning.

Fan Experience

Teamwork & Hospitality Operations

Qualifications & Requirements :

Reports To :

Our Benefits :

At Dream Cone (Dairy Queen #71398), we value our employees and are committed to providing a comprehensive benefits package that goes beyond just a paycheck. We believe that taking care of our team members is essential to fostering a healthy and motivated team. When you join Dream Cone, you can expect a wide range of benefits designed to enhance your well-being and support your career growth. Here are some of the benefits you can look forward to :