Marketing and Communication Leader (INGKA CENTRES)

Job ID :

Date posted : 11 / 06 /

Why we will love you

Business understanding of Commercial real estate, multi-tenant property, retail or hospitality. environment.

5 years Communications and marketing management experience, in a people-centric organization

Experience in creating mid-term tactical plans and implementing the goals.

Proven customer-focused mind-set.

Ability to lead and influence through the use of local market and customer insight.

Motivated and independent, yet able to work as part of a team.

Experience in problem-solving and conflict resolution.

Proven Project management skills

Proven written and verbal communication Skills

What you'll be doing day to day

Manages the marketing and communications program for the Meeting Place, by managing

events / campaign / marketing activities, various media platforms (including digital tools), ATL, and PR support.

Responsible for managing the marketing and communications service providers.

Manages the marketing operation and verifies that all communication in media platforms (website, social media) is updated and compliant with local policies (mitigating risk).

Responsible for managing the Commercial calendar, brand / loyalty programs, and online community through social media.

Responsible for the total ambience of the MP (atmosphere, music, lighting, etc).

Identifies and defines the local customer groups and their journey, including customer touchpoints.

Regularly leads the local customer research, to ensure that offline (Info desk, MP staff) and online (social media, research) customer reviews are considered for performance improvement of the Meeting Place.

Works with partners and community members, to provide a convenient, enjoyable, and consistent guest experience, through relevant delivery services, loyalty programs, information services, etc).

Collaborate with the Meeting Place manager in defining the commercial goals, marketing strategy / budget and with IKEA retail to increase the IKEA brand and presence inside the meeting place and online, while working with retail to consistently improve the guest journey and experience.

Responsible for ensuring that MP team, tenants, contractors, and partners are aware of the customer

experience competence (ensuring customers are engaged this new concept), through the utilization of best practices, trainings, and relevant materials and communicating the vision and benefits of our sustainability agenda, while encouraging our partners to inspire visitors and the community to lead more healthy and

sustainable lives.

Together as a Team

To optimize the brand experience, by driving visitation to the Meeting Places and IKEA retail store. Assist with the success of the business, our partners, and the Meeting Place. Achieve operational results, drive efficiency improvements, enhance commercial performance, brand value, and sustainability performance. The Customer Experience Manager drives the customer communication and marketing strategy, which supports the success of the Meeting Place This role is responsible for creating an enjoyable, memorable, and personalized customer experience at the Meeting place.

Apply now!

Full Time with Benefits

Salary range - $93,.00 - $,.00 (Offer is based on IKEA pay principles)

Travel : less than 10%

Workplace principles : must work in location 3+ days a week and 2 days can be remote

If you have social media experience for marketing and Enjoy customer service with our clients. Also, a plus would be relationship with commercials businesses in the San Fran area

Apply today for consideration