Community Manager

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Community Manager

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Asset Living

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Overview

Company Overview

Asset Living is a third-party management firm and a proven partner in fostering thriving communities nationwide. Founded in 1986, Asset Living has decades of experience delivering exceptional value to our partners. Asset Living's growing portfolio includes a multitude of properties across the country that span the multifamily, single-family home rentals, affordable housing, build-to-rent, active adult, and student housing divisions. Asset Living is a fast-growing company made up of talented individuals from diverse backgrounds that differentiate us and help us drive innovation and results for our clients and communities across the US. We empower each other to lead by example, collaborate, and evolve – inspired by our belief that we can continually improve as individuals and as an organization. Together, we create an environment where every voice is heard, every idea is valued, and every individual experiences opportunities to grow as our company grows. Asset Living is recognized as one of the nation\'s Best and Brightest Places to Work and ranked in the NMHC top 50 professionals. Asset Living is a member of The Institute of Real Estate Management (IREM) and is recognized as an Accredited Management Organization (AMO).

Join a workplace where success is a collective journey and leadership is a shared responsibility.

Responsibilities

The Community Manager is responsible for overseeing the entire operations of a housing community under the supervision of the Regional Manager. As a Community Manager, you will manage all phases of the operations, including personnel, leasing, maintenance, financial, administration & risk management. As an on-site leader, you will supervise all aspects of the property and staff to ensure compliance with Asset’s policies and procedures, safety and fair housing guidelines, and liability concerns.

Personnel Management

Regular / daily onsite attendance is required

Use consistent techniques & company directives to screen, hire, train, coach, and develop on-site staff

Ensure the effectiveness of staff through ongoing training, coaching, counseling, and guidance in compliance with Asset training benchmarks

Complete weekly / daily office & maintenance staff schedules and assignments

Deal effectively and consistently with performance problems; document adequately, communicate with direct supervisor and HR, and terminate appropriately when necessary

Promote harmony and quality job performance of staff through support and effective leadership

Ensure staff compliance and consistency with Company policies and procedures

Financial Management

Achieve the highest possible net operating income through the implementation of effective cost control and revenue & leasing improvement; identify trends and recommend strategies and adjustments

Develop yearly operating budgets / forecasts

Monitor the timely receipt and reconciliation of deposits, rent collections, and charges to ensure they are submitted on a timely basis

Monitor the timely receipt, reconciliation, and coding of all vendor invoices

Ensure property closeout is completed on time and ownership financial reports are accurate

Strategic Leasing Management

Develop yearly marketing plan and utilize marketing strategies & systems

Ensure staff leasing techniques are effective in obtaining closure, follow-up procedures met, signing / documentation of leases, and reporting systems are accurate and up to date

Deal with resident complaints, concerns, and requests to ensure resident satisfaction

Develop and implement resident retention programs (i.e., resident functions, special promotions, monthly newsletter, etc.)

Effectively show, lease, and move in prospective residents

Administrative & Maintenance Management

Ensure all administrative & leasing reporting is accurate, complete, and submitted on a timely basis

Head emergency team for the property; ensure proper response and handling of all property emergencies with staff, residents, buildings, etc., within company guidelines to minimize liability

Manage excellent customer service and monitor service request turnaround and responsiveness of maintenance staff

Maintain property appearance and ensure repairs are noted and completed on a timely basis (regular property inspections and tours)

Plan for and utilize property resources, equipment, and supplies economically (i.e., obtaining bids / pricing from vendors, suppliers, and contractors, dealing with inadequate service, etc.)

Give direction to and monitor maintenance, construction, and rehabilitation activities to ensure quality and expediency (i.e., “walk” units to ensure make-ready and work orders are completed)

Education / Experience

High School Diploma or Equivalent; Bachelor’s degree preferred or four year’s experience in the housing industry; or one to two years related experience and / or training; or equivalent combination of education and experience.

Certified Apartment Manager (CAM) or Accredited Resident Manager (ARM) preferred.

Ability to understand and perform all on-site software functions; basic computer skills required.

Must have basic knowledge of Fair Housing Laws and OSHA requirements.

Physical Requirements

While performing the duties of this job, the employee is regularly required to communicate with others to exchange information, repeat motions that may include wrists, hands, and / or fingers, assess the accuracy, neatness, and thoroughness of the work assigned, and be able to work overtime, weekends, and night hours (emergencies).

The employee is frequently required to remain in a stationary position, often standing or sitting for prolonged periods, move about to accomplish tasks, or move from one worksite to another

The employee is occasionally required to ascend / descend ladders, stairs, scaffolding, ramps, step stools, and the like, move self into different positions to accomplish tasks in various environments, including tight and confined spaces, work in an overhead position and reach, adjust or move objects of up to 25 lbs. in all directions, lift and place objects up to 25 lbs., operate machinery or power tools, operate motor vehicles and / or golf carts, identify and inspect objects, work in extremely low or high temperatures, work in outdoor environments such as precipitation and wind, work in small and / or enclosed spaces, traverse flat and non-flat terrain, be exposed to hazardous chemicals.

License / Equipment

Must have reliable transportation due to the emergency on-call requirement.

Salary Range : $70,000 per year to $75,000 per year

This job description should not be considered all-inclusive. It is merely a guide of expected duties. The employee understands that the job description is neither complete nor permanent and may be modified at any time. At the request of their supervisor, an employee may be asked to perform additional duties or take on additional responsibilities without notice.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Marketing and Sales

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