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Technical Success Manager (Systems Administrator)

Technical Success Manager (Systems Administrator)

DenaliTEKAnchorage, AK, US
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Job Description

Job Description

As a Technical Success Manager (TSM) , you’ll be the trusted advisor and technical backbone for our clients. You’ll balance hands-on system administration with strategic technology guidance, keeping environments secure, reliable, and future-proof.

What You’ll Do

  • Turn our clients into raving fans by building trust and rapport.
  • Act as the primary technical expert for assigned client environments.
  • Proactively monitor, maintain, and optimize systems to prevent downtime and improve performance.
  • Serve as a go-to resource for escalated issues, solving problems with speed and precision.
  • Collaborate with vCIO to align technology strategy with business goals.
  • Standardize and document processes, ensuring clients receive consistent, world-class support.

Requirements

  • 3+ years of success in system administration, IT operations, or MSP support.
  • Strong knowledge of Windows Server, Active Directory, Office 365 / Azure, networking, and virtualization.
  • Comfortable juggling multiple priorities and environments without dropping the ball.
  • A proactive mindset! You don’t just react, you anticipate.
  • Clear communication skills (you can explain technical things to non-technical people).
  • Failure isn't an option mindset.

    • Benefits

  • Hybrid role – office provided, but we want you working with our clients
  • 100% company-paid medical, dental, and vision insurance
  • 401(k) with company contribution
  • 4 weeks of PTO annually, plus 7 paid holidays
  • Reimbursements for mileage, parking, internet, and cell phone
  • A no-drama, no-politics environment that values performance and integrity

    • We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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    System Administrator • Anchorage, AK, US