Engagement Manager

This is Cradle

Proteins are the molecular machines of life, used for many therapeutic, diagnostic, chemical, agricultural and food applications. Designing and optimizing proteins takes a lot of expert knowledge and manual effort, through the use of custom computational and biological tools.

Machine learning is revolutionising this space, by enabling high-fidelity protein models. At Cradle, we offer a software platform for AI-guided discovery and optimization of proteins, so that biologists can design proteins faster and at scale. We are already used by clients across pharma, biotech, agritech, foodtech, and academia.

We're an experienced team of roughly 60 people. We've built many successful products before and have enough funding for multiple years of runway. We are distributed across two main locations, Zurich and Amsterdam, and are focused on building the best possible team culture.

We offer our employees a very competitive salary, a generous equity stake (for full time employees) in the company and a wide range of benefits and career progression opportunities.

Your Role

As an Engagement Manager within our Customer Success team, you’ll ensure that Cradle’s largest customers achieve success across their entire protein R&D portfolio. While your Scientific Advisor peers drive success at the project level, you will own success at the portfolio level — building deep relationships with senior stakeholders, aligning on portfolio success metrics, and ensuring our software and services deliver measurable value across departments and programs.

You’ll serve as a trusted partner to senior leaders in global biopharma and industrial biotech companies, guiding strategic planning, adoption, and expansion of Cradle’s platform. Working closely with Scientific Advisors, Account Executives, and Product teams, you’ll translate Cradle’s scientific impact into business outcomes and long-term partnerships.

Your Responsibilities

Strategic Account Leadership

• Oversee post-sale success across global biotech and pharma customers, from initial onboarding to long-term, broad adoption.
• Define and track portfolio-level success metrics and ROI, presenting progress to senior customer stakeholders.
• Establish and lead steering committees to align stakeholders and ensure Cradle delivers measurable impact.
• Understand customer budget cycles, licensing models, and R&D roadmaps to identify timely opportunities for growth and renewals.
• Partner with Account Executives to expand Cradle’s footprint across new business units and therapeutic areas.

Program and Relationship Management

Customer Experience and Voice of Customer

Your Qualifications

Must-haves

Nice-to-haves

A notice about recruitment scams : Please be aware that scammers are posing as us in order to get your personal details or money. We only communicate via @cradle.bio email addresses, we only make job offers after having met you in person at our office in Zurich or Amsterdam, and we never ask you to pay for anything during the interview process.

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