Seasonal Operations Support Assistant

About Our Company : We are dedicated to helping people. Our purpose is to support and inspire confidence in our clients and communities everywhere. Our associates enjoy a sense of belonging in an inclusive environment rich with history and forward-thinking opportunities. Our connected culture defines us and drives our collaboration toward achieving exceptional results. Join H&R Block during this exciting time!

What You Will Do :

As an Operations Support Assistant, you will offer vital operational and hiring assistance to district(s), manage supply orders, and carry out essential administrative tasks integral to office functionality.

Provide seasonal hiring support using the H&R Block applicant tracking system and offer administrative help to the District Operations Coordinator (DOC) to support district(s).

Assist Tax Office Associates with Preparer Tax Identification Number (PTIN) renewal and payment processes.

Receive and manage communication (written, telephone, and electronic) from offices regarding concerns or needs related to supplies, facilities, or support; document issues, research solutions, and resolve them or escalate as necessary to DOC, Company Support Manager (CSM), or District General Manager (DGM).

Coordinate with DOC / DGM / Field Associates on various administrative support tasks.

Source vendors for local facility services and ensure proper payment setup.

Review and verify invoices, preparing payments in Coupa and / or corporate credit card expenses for DOC approval.

Maintain a solid understanding of systems used to support district(s), including Microsoft Teams and Microsoft Suite applications, along with internal systems.

Partake in training sessions aimed at enhancing job performance.

Perform additional duties as assigned by the DOC or in collaboration with the CSM.

What You Bring to the Team :

A high school diploma or equivalent.

Clear and calm communication skills via telephone, email, and chat, complemented by effective customer service techniques.

Ability to work independently with minimal supervision.

Prior customer service experience.

Strong decision-making, analytical, and problem-solving abilities.

Excellent organization, prioritization, and project coordination skills.

Effective oral, written, and interpersonal communication skills; capacity to interact with all levels of associates.

Strong time management and organizational skills with the ability to juggle multiple priorities.

Experience working in a Windows Environment.

Some experience or eagerness to learn about supporting Microsoft operating systems, networking connectivity, computer peripherals, software applications, and remote tools.

Preferred Qualifications :

1-3 years of administrative experience.

Why Join Us : Since 1955, we have been leaders in tax preparation, financial services, and small business solutions. With 70,000 associates and 9,000 retail tax locations across North America, Australia, Ireland, and India, we have continuously helped millions of clients and communities grow. If you embrace challenges as opportunities, value teamwork, and wish to make a significant impact, consider joining us on our journey. Enjoy the rewards of helping others while receiving competitive compensation and benefits that support your health and well-being.

Specific benefits may vary based on your role. For detailed eligibility requirements and benefits information, visit blockbenefits.com.

Equal Opportunity Employer : H&R Block does not tolerate discrimination based on race, color, religion, ancestry, age, gender (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, military service, national origin, physical or mental disability, genetic information, citizenship status, or any other legally protected status.