Per Diem Client Service Coordinator

Ethos Veterinary Health LLCSan Francisco, CA

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Are you passionate about providing exceptional service and creating a welcoming environment for pets and their owners? SAGE San Francisco is looking for a Client Service Coordinator to join our team on a per diem basis , picking up shifts as needed. If you thrive in a fast-paced environment and enjoy making a difference in the lives of animals and their families, we’d love to hear from you!

Key Responsibilities :

Client Interaction : Welcome clients and their pets, ensuring a positive and supportive experience
Appointment Management : Schedule and coordinate appointments, procedures, and clinic operations
Communication : Answer phone calls, respond to emails, and provide service information
Record Keeping : Maintain accurate client and patient records while ensuring confidentiality
Check-In & Check-Out : Process client paperwork, verify information, and handle payments
Billing : Assist with calculating fees, processing payments, and invoicing
Client Education : Provide pet care information and answer general questions
Facility Maintenance : Keep the reception area organized and welcoming
Team Collaboration : Work closely with veterinary staff to ensure seamless operations
Emergency Response : Handle urgent situations calmly, directing clients appropriately
Problem Solving : Address client concerns with professionalism, escalating as needed

Qualifications :

High school diploma or equivalent

1+ years of customer service experience (veterinary hospital experience preferred)

1+ years of hospitality experience (creating a welcoming and professional environment for clients)

Proficiency in Microsoft Office Suite (Word, Excel, Outlook)

Ability to type 45+ WPM and use a 10-key calculator

Comfortable entering data into medical records with accuracy and efficiency

Who You Are :

We’re looking for someone who embodies the following qualities :

Strong customer service and communication skills

Warm, professional, and compassionate demeanor

Organized, adaptable, and able to multitask in a fast-paced environment

Problem-solver with discretion and attention to confidentiality

Basic computer skills and willingness to learn veterinary software

Prior veterinary or customer service experience is a plus, but a positive attitude and eagerness to learn matter most

Work Schedule : This is a casual, on-call position with shifts available as needed.

New casual employees are required to complete a minimum of four full training shifts (8 hours each) before being eligible to pick up independent shifts. Additionally, casual team members must commit to working at least one shift per month to maintain active status.

Compensation : $22 - $26 hourly.

5.50 / hr differential paid for any hours worked between 6pm - 6am

Benefits : We offer a comprehensive benefits package, including :

Competitive wages based on experience and skills.

Health and wellness programs, including health, dental, vision, disability, and life insurance.

Flex-spending accounts and 401(k).

Employee Assistance Program (EAP).

Vacation and sick time accrual

Uniforms provided.

Opportunities for growth and advancement within the organization

Let your passion for animals and customer care shine in a role where you truly make an impact!

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Client Service Coordinator • San Francisco, CA