GCS Instrument Support Service Technician I

At Roche you can show up as yourself embraced for the unique qualities you bring. Our culture encourages personal expression open dialogue and genuine connections where you are valued accepted and respected for who you are allowing you to thrive both personally and professionally. This is how we aim to prevent stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche where every voice matters.

The Position

As a member of the Global Customer Support (GCS) Instrument Support team this person is responsible for the maintenance troubleshooting repairs installation and technical support of all released internal instrumentation. This includes any and all peripherals that come with the instrumentation. Individual understands implications of the work and makes recommendations for solutions as well as assist in determining methods and procedures on new assignments. It is the individuals responsibility to maintain positive and effective working relationships with all stakeholders. As part of an R&D organization the individual is held to demanding timelines and different request types depending on the studies being performed.

The Opportunity

Performs scheduled preventative maintenance and other required maintenance on released instrumentation in the required timeframe.

Diagnose and perform repairs on Roche released internal instruments at both internal and external sites.

Installs new released instrumentation including all peripherals (I.e. PC label printers etc.). Assists with removal of decommissioned instrumentation and PCs.

Perform calibrations on released instrumentation when required.

Works from written and verbal descriptions to perform testing trouble-shooting and repair functions.

Ensures compliance of calibration for the different tools and systems maintained in the Research and Development laboratories. Ensures all required service documentation is completed and submitted as required.

Monitors work to ensure quality and continuously promote Quality First Time.

Who You Are

You hold a High School Diploma and 2 years of technical school or equivalent military training or equivalent work experience

Successful training or certification as defined by RD Services Leadership and policy

Knowledge of electronics electro-mechanical systems and information technology

Knowledge of basic chemistry

Behaviors competencies and qualities of the ideal GCS Instrument Support Service Technician I

Ability to read and understand electrical mechanical assembly drawings specifications and technical procedures. Ability to use test equipment such as digital voltmeters and precision weight scales.

Ability to use hand tools such as screwdrivers wrenches nut-drivers calipers and various other hand tools.

Provides excellent customer service to all stakeholders. This includes building and maintaining strong relationships. Communicates efficiently and effectively with all stakeholders.

Reporting and knowledge exchange of field relevant issues to / with GCS second level support.

Works as an effective departmental or cross-functional team member.

Works independently and with minimal supervision while adhering to Roche procedures and processes.

The expected salary range for this position based on the primary location of Tucson AZ is 43700.00 - 81100.00USD pay will be determined based on experience qualifications geographic location and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and Company performance. This position also qualifies for the benefits detailed at the link provided below.

Benefits

Are you ready to apply

Relocation benefits are not available for this position.

Who we are

A healthier future drives us to innovate. Together more than 100000 employees across the globe are dedicated to advance science ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities foster creativity and keep our ambitions high so we can deliver life-changing healthcare solutions that make a global impact.

Lets build a healthier future together.

Roche is an equal opportunity employer. It is our policy and practice to employ promote and otherwise treat any and all employees and applicants on the basis of merit qualifications and competence. The companys policy prohibits unlawful discrimination including but not limited to discrimination on the basis of Protected Veteran status individuals with disabilities status and consistent with all federal state or local laws.

If you have a disability and need an accommodation in relation to the online application process please contact us by completing this form Accommodations for Applicants.

Required Experience :

IC

Key Skills

Controlling Experience,E & I,Distributed Control Systems,Calibration,NEC,Tube Bending,Spectrophotometer,Sterile Processing,Schematics,Maintenance,Programmable Logic Controllers,Troubleshooting

Employment Type : Full-Time

Experience : years

Vacancy : 1