ServiceNow Technical Support Specialist
AmeriLifeLas Vegas, NVjob_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
- serp_jobs.filters.remote
job_description.job_card.job_descriptionBachelor’s degree in computer science, Information Systems, or a related field (or equivalent experience). 4+ years of hands-on experience in the Information Technology field. 2+ years of technical hands-on experience on a ServiceNow platform. Strong knowledge of ServiceNow platform architecture and capabilities. Experience in ServiceNow scripting (JavaScript, Glide, etc.) and configuration is a plus. Experience with platform upgrades, configuration, and third-party integrations is a plus. Excellent problem-solving, communication, and collaboration skills. ServiceNow Certified Application Developer (CAD) or ServiceNow Administrator – Preferred. ITIL certification or familiarity with ITIL principles - Preferred. Onsite presence is expected one week a month.
Job Description
Key Responsibilities
- Provide support for ServiceNow-related incidents and service requests.
- Troubleshoot and resolve issues related to ServiceNow modules such as Incident, Problem, Change, Request, and Knowledge Management.
- Monitor platform performance and escalate critical issues to development or infrastructure teams.
- Assist with user access, role assignments, and configuration changes.
- Document solutions and create knowledge base articles for recurring issues.
- Collaborate with ServiceNow developers and administrators to implement fixes and enhancements.
- Participate in testing and validation of updates, patches, and new features.
- Ensure compliance with ITIL processes and internal support standards.
Qualifications
Certifications :
Travel :
Why Join AmeriLife?
At AmeriLife, we empower people to live longer, healthier lives through access to trusted insurance and retirement solutions. You’ll be part of a fast-growing organization committed to innovation, integrity, and excellence. This role offers a chance to shape agent technology that directly supports thousands of agents nationwide.
serp_jobs.job_alerts.create_a_job
Technical Support Specialist • Las Vegas, NV