Testing Accommodation Centers Facilitator

Summary

Under the general supervision of the TAC Supervisor, the Testing Accommodation Centers Facilitator is responsible for managing and coordinating testing services for students with disabilities, with a focus on the logistical and complex aspects of exam coordination and implementation. The role involves ensuring that testing accommodations meet recommended standards, resolving logistical issues, and overseeing the day-to-day operations of the Testing Accommodations Center (TAC).

In addition, this role coordinates exam scheduling, preparation, and facilitation in collaboration with faculty and staff; secures exam materials, manages proctoring, and ensures timely exam return. It also supervises student staff, manages proctor schedules, maintains exam protocols, and uses Accommodate software for data and process improvements. The Facilitator provides technical support, resolves testing issues, oversees adaptive equipment, and ensures appropriate testing environments. Works with the TAC Supervisor to manage resources and staffing. This role requires strong customer service, communication, and independent decision-making.

This is a seasonal position, with leave from May - August.

Responsibilities

Testing Accommodation Centers Operations Coordination (75%) :

• Ensures that Student Accessibility and Accommodations Services (SAAS) and Testing Accommodation Center policies and procedures are followed
• Serves as the lead point of communication with Faculty / Course Coordinators to plan and prepare future exam logistics
• In collaboration with the supervisor, determine capacity and scheduling limits.
• Communicate with Faculty / Course Coordinators when requests exceed TAC capacity.
• Responds to faculty and staff inquiries regarding test accommodation parameters.
• Works with the LSA Student Academic Affairs, Services for Students with Disabilities (SSD), and other support services and academic units to implement testing accommodation services within the university.
• Regularly meets with SSD Coordinator staff to share insights, policy changes, and discuss student needs
• Assist in the training of new Testing Accommodation staff.
• Collaborates with campus accessibility advocates to implement appropriate testing accommodations.
• Collates data and reports to the Supervisor regarding test center furniture needs and new assistive technology appropriate to providing accommodations
• Reviews and evaluates exam requests for scheduling and administration purposes
• Confirms testing instructions, materials allowed, and disposition of completed exam
• Answers complex and multi-step emails and phone communications
• Produces ongoing procedure manual updates based on collaboration with the Supervisor and Assistant Director.
• Prepares exam materials while ensuring accommodations are being met
• Performs outreach and provides presentations for faculty regarding TAC services
• Analyzes usage trends to allocate temporary staff
• Maintains scheduling and training oversight of temporary staff
• Participates in department committees as assigned, scheduling meetings, taking notes and / or meeting minutes
• Represents the department and SAAS unit accurately and professionally across the college and university in various meetings, presentations, orientations, and events
• Actively participates in professional development sessions, staff meetings, and other venues for learning and sharing information, such as best practices
• Other duties as assigned

Facilitation of Accommodated Exams (15%) :

Technological Lead (10%) :

Required Qualifications

Modes of Work

Positions that are eligible for hybrid or mobile / remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the