Customer Quality Manager

Customer Quality Manager

We are the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it's no small feat. It takes the imagination and passion of all of usfrom design and engineering to the manufacturing and marketing of our billions of MedTech products per yearto look at the impossible and find ground-breaking solutions that turn dreams into possibilities.

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you'll be supported to learn, grow and become your best self. Become a maker of possible with us.

Position Overview

We're looking for a dynamic Customer Quality Manager to join our MDS-B2B team! In this pivotal role, you'll be the quality ambassador for our key accounts, building strong partnerships while ensuring our products meet the highest standards.

Reporting to the Sr. Manager for MDS-B2B, you'll lead all quality activities for your assigned accounts, becoming the trusted quality who navigates complex customer relationships with confidence and expertise.

Responsibilities :

• Serve as the primary quality interface for your assigned customers across all their sites, including negotiation and approval of Quality Agreements and Customer Specifications.
• Collaborate closely with Customer Quality Management teams and cross-functional BD colleagues to integrate quality and compliance initiatives while promoting business improvement for their customers.
• Represent the voice of customers within BD and be BD's quality ambassador to customers
• Engage confidently with senior management

Strategic Quality Agreement Management

Organizational Change Leadership

Customer Advocacy & Communication

Complaint Resolution Excellence

Audit Facilitation Mastery

Required Qualifications :

Preferred Qualifications :

KNOWLEDGE, SKILLS, AND ABILITIES :

At BD, we prioritize on-site collaboration because we believe it develops creativity, innovation, and effective problem-solving, which are crucial in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

For certain roles at BD, employment is contingent upon the Company's receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and / or required. Consistent with BD's Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Salary Range

$130,400.00 - $215,200.00 USD Annual

At BD, we are committed to supporting our associates' well-being, development, and success through a performance-based culture. For this position, BD offers a competitive compensation package along with the following benefits specific to this role :