Technical Services Support Specialist

Technical Services Support Specialist

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The Technical Services Support Specialist is responsible for diagnosing and solving customer issues in a timely and courteous manner. The incumbent may work independently or with other team members to resolve operating system, database, and other technical issues related to Tyler applications.

Responsibilities

• The Technical Support Specialist should be able to :
• Evaluate the severity of an issue and determine if management intervention is necessary to address a serious problem in a timely manner.
• Provide support in the various systems management environments related to the ERP and Municipal Justice application software and legacy applications, installed on Windows
• Operating Systems, using Microsoft SQL Databases.
• Provide first tier support for technical issues.
• Respond to client requests for service by priority according to published policies.
• Build rapport with clients to turn what may be a negative situation into a positive customer service experience. Manage and prioritize multiple and often conflicting tasks.
• Demonstrate effective communication skills with a wide range of clients, both internal and external, from technical to non-technical and from management to clerical. Focus on providing accurate answers in a pleasant manner.
• Adapt to changing product and environments.
• Demonstrate full product knowledge and eliminate knowledge gaps in legacy, current and
• future products and services by means of self-study, supplemented by formal education.
• Provide seamless integration to department and company resources to reinforce single point of contact and total incident ownership, including those outside direct area of responsibility.
• Provide systems management (operating system, database administration, server, and workstation support) troubleshooting and consultation technical support to clients and fellow employees. Primary areas of support include :
• Remote support of client's mission critical financial server(s)

Operating system administration for Windows or Web servers

Location

Billings, Montana | Lakewood, Colorado | Lubbock, Texas

Travel

0-5%

Qualifications

Ability to work independently and in a team environment.

State-Specific Salary Range Disclosure Requirements

Salary will generally fall between $46,185 - $68,000 before adjustment for geographic differences. Recruiter can confirm if position is incentive eligible.

Tyler is subject to regulations, guidelines, and / or client requirements relating to the qualifications of Tyler personnel performing certain client work. Because of the nature of this position, it is a requirement that the candidate can successfully pass a federal background check at the time an offer is extended and over the course of employment with Tyler.

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Requisition Number : 2025-7946

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Tyler Technologies is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, protected veteran status, or any other status protected under local, state, or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing jobs@tylertech.com or by calling 800.646.2633 ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability.