Service Manager

We are a busy, well-established independent auto repair shop seeking an experienced Service Manager to lead our service department. This is a leadership role responsible for service advisors, ticket flow, communication, parts oversight, and daily shop performance.

Key Responsibilities :

• Lead and manage service advisors.
• Oversee repair orders from write-up to completion.
• Track daily sales, ARO, hours sold, and WIP.
• Improve closing ratio and follow-up.
• Monitor Accounts Receivable and open tickets.
• Oversee parts ordering and inventory.
• Enforce customer communication standards.
• Resolve customer concerns.
• Conduct daily huddles with shop foreman.

Requirements :

About Chimney Rock Car Care :

We’re Chimney Rock Car Care, a family-owned auto repair shop proudly serving Houston since March 2013. With fewer than 10 employees, we’ve built a close-knit, supportive environment where we treat everyone like family. Our reputation is built on quality work, honesty, and care for both our customers and team members.