VIP Relationship Manager / Client Success Manager (CSM)Laborintos • Charlotte, North Carolina, .US
VIP Relationship Manager / Client Success Manager (CSM)
Laborintos • Charlotte, North Carolina, .US
job_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
- serp_jobs.filters_job_card.quick_apply
job_description.job_card.job_descriptionMonitor early-warning triggers daily (meeting declines, deliverability risks, NPS drops, Ensure NPS minimums are maintained across accounts. Execute save strategies before problems escalate. Own renewal conversations — pitch managed-service upgrades, and if declined, Identify and drive upsell opportunities (more mailboxes, premium services, Partner with GTM Engineers to align ICP, sequencing, personalization, and Translate campaign metrics into clear business impact narratives for client executives. Run Quarterly Business Reviews (QBRs) with ROI-focused presentations. Ensure campaign learnings feed into pod playbooks and leadership-level strategy. Gather structured client feedback and escalate recurring issues to Product / Leadership. Help shape standardized retention playbooks and renewal frameworks. Surface objection / reply trends from campaigns to inform broader GTM strategy. 2+ years in B2B SaaS Account Management, Customer Success, or Relationship Cold email campaign experience required — must understand sequencing, Proven track record of retention, renewals, and upsells with mid-market or enterprise Strong executive presence — comfortable leading client strategy calls and managing Familiarity with Slack, Intercom, HubSpot, Instantly, Clay, or similar tools. Strong problem-solving skills and ability to directly call clients when needed to resolve Formal academic credentials are not required Experience working alongside technical delivery teams (SDRs, GTM Engineers, CS Background in lead generation, marketing services, or outbound SaaS. Ability to analyze campaign performance data and explain ROI clearly. History of exceeding retention, expansion, and NRR targets. Be the face of B2B Rocket for our highest-value VIP clients. Competitive pay with retention / expansion incentives. Work in structured pods with GTM Engineers, backed by automation + reporting
Contamos con un equipo sólido y robusto de consultores especializados en búsqueda y selección de personal, así como en consultoría en diversos temas asociado al Talento Humano en múltiples sectores y países, garantizando de esta manera la prestación de un servicio oportuno y resolutivo a cada una de las empresas que nos confían la selección y / o el entrenamiento de sus profesionales.
Actualmente sumamos más de 10 años de experiencia en el manejo de procesos, tanto individuales como masivos, a nivel local y regional.
Position : VIP Relationship Manager / Client Success Manager (CSM)
Location : Remote (Location Flexible) - EAST working hours
We’re looking for a highly strategic and client-focused VIP Relationship Manager (CSM) to serve as the primary point of contact for our portfolio of clients. In this role, you won’t handle day-to-day campaign execution — that work is owned by our GTM Engineers — but you will lead the overall client relationship and ensure they receive measurable value.
You will run weekly strategy calls, provide responsive support through Slack / Intercom, track key health metrics (NPS, meetings booked, usage), and collaborate closely with GTM Engineers to keep campaigns performing. Your core mandate is retention, client satisfaction, renewals, and account expansion .
Your Responsibilities Will Include :
Client Relationship & Communication
- Lead weekly strategy / review calls with assigned accounts.
- Provide responsive day-to-day support via Slack Connect and Intercom.
- Act as the trusted advisor and executive POC for VIP accounts.
- Ensure proactive communication : share weekly performance summaries, experiments,
and campaign insights.
Retention & Renewals
low engagement).
secure same-cost renewals to protect retention.
expansions).
Strategic Oversight
experimentation strategy.
Feedback & Insights
Requirements
Management.
personalization, deliverability basics, and outbound strategy.
accounts.
escalations.
issues.
Preferred S kills
Ops).
Location : Remote (Location Flexible) - EST working hours
Hours : 8 a.m. to 5 p.m. EAST
Contract type : Contractor
Why Join Us
systems.
serp_jobs.job_alerts.create_a_job
Client Relationship Manager • Charlotte, North Carolina, .US
Job_description.internal_linking.related_jobs
We're looking for candidates with great customer service skills to fill our Remote role!.This role is entirely remote and offers full-time / Part time hours with flexibility.We are ready to schedule ...serp_jobs.internal_linking.show_more
Director, Client Development, Capital One Ad Solutions - Telecom Partnerships (Remote).Capital One Shopping is looking for a Director Strategic Client Manager to join the Partnerships Team.You'll b...serp_jobs.internal_linking.show_more
Join Our Growing Team as a Client Success Partner!.Are you a strategic thinker with a passion for driving product success through impactful marketing strategies?.
We are seeking a dynamic and result...serp_jobs.internal_linking.show_more
Make a difference - for us and for your future.This position is primarily responsible for the execution of traditional consumer banking asks of retail banking customers.
The incumbent is responsible...serp_jobs.internal_linking.show_more
Family Medicine physician employment in North Carolina : Statesville, NC is 45 minutes from both Charlotte and Winston-Salem, home of Wake Forest University.
Just 10 miles north of beautiful Lake No...serp_jobs.internal_linking.show_more
Solenis is a leading global producer of specialty chemicals focused on delivering sustainable solutions for water-intensive industries, including consumer, industrial, institutional, food and bever...serp_jobs.internal_linking.show_more
Under direct supervision, provides sales and customer service activities primarily related to retail customers utilizing knowledge of sales techniques and industry knowledge.ESSENTIAL DUTIES AND RE...serp_jobs.internal_linking.show_more
The Physical Therapist is responsible for evaluating and treating patients based on findings, completing documentation in a timely manner, communicating with physicians and other members of the med...serp_jobs.internal_linking.show_more
The Service Provider Customer Success Management Team supports our partners in our Premier Success Program in meeting their goals using the Relativity suite of products.
The team guides overall valu...serp_jobs.internal_linking.show_more
This position is responsible for building full relationships with mass affluent clients through proactive outreach to an assigned book of business and referrals from bank partners.Strengthens and m...serp_jobs.internal_linking.show_more
Wealth Client Relationship Manager.The Wealth Client Relationship Manager partners with Wealth Management Advisors in delivering client service and supporting high-net worth clients.Working under m...serp_jobs.internal_linking.show_more
At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwes...serp_jobs.internal_linking.show_more
Location : Denver, NC Schedule : Sundays 10 AM–5 PM, Tuesdays & Thursdays Pay : $77–$104 / hr average (commission + tips) Type : Part-Time | Luxury Spa Environment.
Driftwood Yoga, Spa & Boutique is Denve...serp_jobs.internal_linking.show_more
Client Partner, Logistics Domain.This role is mandated with rapid business expansion within their assigned accounts.They are primarily responsible for managing and growing the P&L in terms of top l...serp_jobs.internal_linking.show_more
We're seeking a dynamic Product Owner to join a team that manages and supports our primary portfolio system, ALFA.In this highly visible role, you'll support the vision, strategy, and execution of ...serp_jobs.internal_linking.show_more
US-NC-CONOVER | US-NC-WINSTON SALEM | US-NC-SHELBY | US-NC-STATESVILLE.Join a team of passionate and caring clinicians who make a difference in people's lives.
Our nursing group focuses on compassio...serp_jobs.internal_linking.show_more
We’re offering a role for someone who wants to lead their own side-income project in their spare time.You’ll explore various proven side hustles, select the ones that fit your lifestyle, and run th...serp_jobs.internal_linking.show_more
Vice President Of Institutional Success Management.At LPL Financial, we empower professionals to shape their success while helping clients pursue their financial goals with confidence.This VP role ...serp_jobs.internal_linking.show_more
Remote Sales Representative (50k-90k per year)
Professional Careers • Rock Hill, South Carolina
serp_jobs.filters.remote
serp_jobs.job_card.full_time +1
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Director, Client Development, Capital One Ad Solutions - Telecom Partnerships (Remote)
Capital One • Charlotte, NC, US
serp_jobs.filters.remote
serp_jobs.job_card.full_time +1
serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
Client Success Partner
The Strickland Group • Charlotte, NC, US
serp_jobs.job_card.full_time
serp_jobs.filters_job_card.quick_apply
serp_jobs.last_updated.last_updated_30
Senior Relationship Banker
First National Bank of Pennsylvania • Statesville, NC, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Family Medicine
CompHealth • Statesville, North Carolina, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Key Account Manager - IDN Development East
Solenis LLC • Fort Mill, SC, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Inside Sales Representative I Sales - Inside Sales
Builders FirstSource • Troutman, NC, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Physical Therapist, Team Lead
EmergeOrtho • Sherrills Ford, NC, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Senior Customer Success Manager, Service Provider
Relativity • Charlotte, NC, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Premier Relationship Banker II
First Citizens Bank • Charlotte, NC, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Wealth Management Client Relationship Manager
TIAA • Charlotte, NC, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Customer Experience Enjoy Journey Manager
Brightspeed • Charlotte, NC, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Licensed Massage Therapist
Driftwood Yoga, Spa & Boutique, Inc • Denver, NC, United States
serp_jobs.job_card.part_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Client Partner
Iris Software Inc. • Charlotte, NC, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Business System Owner - ALFA
Daimler Truck North America • Fort Mill, SC, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Director Of Nursing
BrightSpring Health Services • Statesville, NC, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Side Hustle Project Lead
Finance Buzz • Catawba, North Carolina, US
serp_jobs.job_card.full_time +1
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
VP, Success Manager
LPL Financial • Fort Mill, SC, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted