Claims Supervisor

Claims Supervisor

Repwest Insurance is seeking a Property Damage Claims Supervisor to lead a team of adjusters in resolving property damage claims. This is an in office position in Phoenix, AZ.

As a Supervisor, you will lead a team of Claim Adjusters to resolve claims within company and department of insurance guidelines while providing quality customer service.

Responsibilities include but are not limited to :

• Training adjusters on policies, procedures and desk management.
• Completing daily file reviews to ensure procedures are being followed and to provide direction to adjusters on claim resolution.
• Review and approval of payments and denial letters.
• Provide coaching and direction to adjusters to ensure productivity, quality and timeliness.
• Address complaints and develop resolutions.
• Compose written responses to official complaints filed through entities such as Department of Insurance and Better Business Bureau.
• Establish and communicate performance standards, monitor performance through appropriate reviews, and utilize management reports to identify performance trends.
• Review and correct timecards for adjusters.

Requirements :

U-Haul / Repwest Offers :

U-Haul is an equal opportunity employer. All applications for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state, or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.