Sales Contract Specialist

The Opportunity

QuidelOrtho unites the strengths of Quidel Corporation and Ortho Clinical Diagnostics creating a world-leading in vitro diagnostics company with award-winning expertise in immunoassay and molecular testing clinical chemistry and transfusion medicine. We are more than 6000 strong and do business in over 130 countries providing answers with fast accurate and consistent testing where and when they are needed most home to hospital lab to clinic.

Our culture puts our team members first and prioritizes actions that support happiness inspiration and engagement. We strive to build meaningful connections with each other as we believe that employee happiness and business success are linked. Join us in our mission to transform the power of diagnostics into a healthier future for all.

The Role

At QuidelOrtho were advancing the power of diagnostics for a healthier future for all . Join our mission as our next Sales Contract Specialist . The Sales Contract Specialist position within the Offer Development Group is responsible for managing the customer relationship in relation to QuidelOrtho service agreements for diagnostic analyzers. Researching the current level of service coverage and demonstrating the benefits of maintaining coverage on existing equipment is a core competency of the role. The Sales Contract Specialist will be measured on on-time renewals optimizing value by upselling coverage when possible and maximizing contract terms. The Sales Contract Specialist must demonstrate business acumen display high levels of product knowledge anticipate customer questions overcome objections and ensure a smooth contract renewal process. The candidate must have excellent written and verbal communication skills to liaise with internal stakeholders and to create a positive customer experience. This position is a hybrid office-based role located in either Rochester NY or Raritan NJ.

The Responsibilities

Identify customers within a defined region that have VITROS ID-MTS or Donor Screening equipment with service or warranty coverage nearing expiration. Analyze service history and effectively demonstrate to customers the advantages of paid service coverage. Work with the customer to develop a service agreement that meets customer needs.

Work with Senior Contract Coordinators to ensure service offers are provided to customers in a timely manner to renew service and / or upgrade service levels before expiration.

Coordinate the timely return of the signed service agreement and accompanying purchase order based on established call gates using a web-based application to document the service agreement renewal process. During communications with the customer identify and overcome issues that could prohibit timely renewals.

When contract exceptions arise provide guidance to the customer and communicate customer requests to the Exception Analyst.

Investigate and resolve service contracting discrepancies.

As needed complete additional tasks including but not limited to : supporting ad hoc requests from internal stakeholders training new Sales Contract Specialists and participating in process improvement initiatives.

Strong attention to detail resourcefulness and follow-through to ensure customer renewals are completed in a timely manner.

Must be able to work effectively with all levels of management including senior management.

Perform other work-related duties as assigned.

The Individual

Required :

Education : Bachelors Degree in Business Life Science or related field (or equivalent experience).

Sales Background : Experience in telephone sales telemarketing or a related field required.

Customer Service : Previous Customer Service experience required.

Independent Worker : Ability to deliver results while working in a highly independent and fast-paced team environment.

Business Acumen : Proficient at uncovering key business issues and providing insightful actionable recommendations for improvement.

Communication : Excellent communication skills both verbal and written.

Other Key Competencies : Commercial / business acumen insight selling opportunity management.

Travel : Up to 10% domestic overnight travel.

This position is not currently eligible for visa sponsorship.

Preferred :

Industry / Domain Knowledge : Experience in the healthcare industry preferred.

The Key Working Relationships

Contract Management

Senior Contract Coordinators

Customer Experience Managers

External Customers

The Work Environment

Typical hybrid office environment. Must have the discipline organizational skills and self-motivation to work autonomously in a home office environment as permitted.

The Physical Demands

Specific vision abilities required by this job include close vision distance vision peripheral vision depth perception and ability to adjust focus. Frequently required to stand walk and sit. Occasionally required to reach climb or balance. Must be physically able to travel up to 10% of the time. On a typical workday 80% of the time will be on computer doing paperwork or on phone. Must be able to lift up to 25 pounds.

Salary Transparency

The salary range for this position takes into account a wide range of factors including education experience knowledge skills geography and abilities of the candidate in addition to internal equity and alignment with market data. At QuidelOrtho it is not typical for an individual to be hired at or near the top range for their role and compensation decisions are dependent on the facts and circumstances of each case. The salary for this position is $60000 - $80000 and is bonus eligible. QuidelOrtho offers a comprehensive benefits package including medical dental vision life and disability insurance along with a 401(k) plan employee assistance program Employee Stock Purchase Plan paid time off (including sick time) and paid Holidays. All benefits are non-contractual and QuidelOrtho may amend terminate or enhance the benefits provided as it deems appropriate.

Equal Opportunity

QuidelOrtho believes in Equal Opportunity for all and is committed to ensuring all individuals including individuals with disabilities have an opportunity to apply for those positions that they are interested in and qualify for without regard to race religion color national origin citizenship sex sexual orientation gender identity age veteran status disability genetic information or any other protected characteristic. QuidelOrtho is also committed to providing reasonable accommodations to qualified individuals so that an individual can perform the duties. If you are interested in applying for an employment opportunity and require special assistance or an accommodation to apply due to a disability please contact us at

#LI-CG1

Required Experience :

IC

Key Skills

Data Entry,Customer Service,Account Executives,Email,Product Knowledge,Account Management,Communication,CRM,Salesforce,Phone Calls,RFP,Sales Goals,Powerpoint,Technical Support,Sales Support

Employment Type : Full-Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 60000 - 80000