Technical Support Engineer I

Transact is the leader in innovative payment, mobile credential, and commerce solutions for a connected campus. Our mission is to create compelling technology that uniquely simplifies campus operations and makes a meaningful difference in students' lives. With a highly configurable, mobile-centric campus technology ecosystem, we partner with over 1,750 higher education institutions to simplify the student experience across the full spectrum of student life.

To learn more about our products, please visit our website located here :

Transact | One Connected Experience (transactcampus.com)

We are currently searching for qualified candidates for Technical Support Engineer. Please see the details for the position below.

Title : Technical Support Engineer I

Location : Remote within the US

As a Technical Support Engineer, you will be the technical problem-solving expert for our customers across healthcare, higher education, and corporate environments. You'll diagnose complex technical issues, provide comprehensive solutions, and ensure our customers achieve maximum value from their Transact+CBORD technology investments. This role combines deep technical expertise with strong customer relationship skills to deliver exceptional support experiences.

Your responsibilities include :

• Troubleshooting software and hardware issues
• Collaborating with internal teams to resolve escalated cases
• Documenting solutions for knowledge sharing
• Contributing to process improvements that enhance our overall support delivery.

You'll work across our diverse product portfolio to become a trusted technical advisor to customers in mission-critical environments.

Who you'll work with : You'll collaborate closely with your Support Manager and fellow Technical Support Engineers within your specialized team (Healthcare, Higher Education, Payments, or Food Services). You'll regularly interact with Customer Engineers, Technical Success Engineers, and Technical Account Managers to ensure seamless customer experiences. Cross-functionally, you'll work with Product Management, Engineering, and Quality Assurance teams to escalate complex issues and contribute to product improvements.

You'll also interface directly with customers ranging from IT administrators and system integrators to end-users in hospitals, universities, and corporate campuses, requiring excellent communication skills across diverse technical backgrounds.

What you bring to the table :

Core Requirements :

Preferred Qualifications :

Campus Identity & Access :

Food Service & Nutrition :

Payment & Transaction Systems :

Point of Sale & Commerce :

What's good to know :

This role may require occasional evening or weekend work to support customers in different time zones or during critical system implementations. Some travel may be required for on-site customer support or training opportunities (typically less than 5%). The position offers significant growth opportunities within our three-group structure, with clear advancement paths to Senior Technical Support Engineer and specialized roles in Customer Engineering or Technical Success.

Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity, or commissions.

Transact Campus Inc. is an equal employment opportunity employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, protected military / veteran status, or any other protected factor.

For more information on other job opportunities and our amazing culture, check us out at transactcampus.com

Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity, or commissions.

Transact Campus Inc. is an equal employment opportunity employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, protected military / veteran status, or any other protected factor.

For more information on other job opportunities and our amazing culture, check us out HERE.