Allstate Customer Service Representative

Job Description

Job Description

Our outstanding service team is the pillar of our organization and we're looking for our next agency family member to join us...Perfect opportunity for the right candidate to break into the Insurance industry and work their way up. Hands on training will be in our Derby, CT office located conveniently on Route 34. Great team environment and upside potential. If you thrive in an environment driven by positivity, professionalism, and strong community bonds, The Ekblade Agency is the place for you. Apply today and become a valued member of our team! PLEASE COMPLETE ASSESMENT YOU RECIEVE VIA EMAIL AFTER APPLYING

Benefits

Annual Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Evenings Off

Responsibilities

Customer Assistance : Serve as the primary point of contact for customers, addressing inquiries and providing solutions.

Policy Management : Process policy changes, update customer information, and ensure accuracy in records.

Issue Resolution : Handle customer concerns effectively, striving to provide timely and satisfactory resolutions.

Documentation : Maintain detailed records of customer interactions and transactions for future reference.

Relationship Building : Cultivate positive relationships with customers to enhance trust and loyalty to the agency.

Continuous Improvement : Stay informed about Allstate products and services to better serve customer needs and provide tailored assistance.

Requirements

Experience : Proven prior experience in customer service

Communication Skills : Excellent verbal and written communication abilities to interact effectively with customers and team members.

Customer-Centric : A genuine passion for helping customers and exceeding their expectations.

Team Player : Strong team spirit, contributing positively to team dynamics and fostering a supportive work environment.

Tech Proficiency : Comfort with using CRM software, Microsoft Office, and other communication tools.