Information Technology Technician

Location

Barton Creek Resort & Spa

Barton Creek Resort & Spa's success is due to its dedicated, intelligent and self-motivated family of associates who work together to maintain the company's trademark high standards. If you would like to be a part of an environment where teamwork is emphasized and individual excellence is encouraged then this is the place for you.

Omni Barton Creek Resort and Spa’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Barton Creek may be your perfect match.

Job Description

The IT Technician role will be responsible for supplying, installation / configuration, operation, and maintenance of systems hardware and software and related infrastructure. They will also ensure that system hardware, operating systems, software systems, and related procedures adhere to organizational values, enabling associates and vendors for success.

This position is based in Austin, TX at the Omni Barton Creek Resort & Spa - onsite.

Responsibilities

• Provides technical support on all computer systems in the hotel. Installs computer hardware and software, maintaining the latest version of service packs. Ensures proper operation of IT equipment while troubleshooting hardware or software issues.
• Ensure that IT systems and controls are in place to comply with corporate policy and procedures to maintain compliance with PCI standards and other Corporate IT standards
• Remains abreast of changes in user, system software, and hardware requirements.
• Troubleshoot network and system problems; Diagnose system problems, recommend and implement solutions or draw upon other resources and / or vendors to resolve.
• Provide onsite assistance with company-issued phones and liaison between Telecom Providers ensuring all phones are issued per company policy.
• Troubleshoot basic telecommunications issues throughout the hotel, including guest rooms, and assist with telephone moves and changes.
• Complete work assigned by the Omni Hotels & Resorts Service Desk on time; prioritize and escalate issues as needed.
• Research and recommend innovatively, and where possible automated approaches for system administration tasks. Identify strategies that leverage our resources and provide economies of scale.

Operations and Support

Maintenance

Qualifications

Omni Hotels & Resorts is an equal opportunity / AA / Disability / Veteran employer.