People Technology Specialist

About the Team

At Miro our People Tech team helps employees stay focused on what matters most : collaborating delivering their best work and making an impact for our customers. Were one of the internal IT support teams keeping systems reliable simple and intuitive so work just flows. Just as Miro enables customers to collaborate create and innovate without friction our goal is to deliver that same effortless digital experience with our people systems. Youll join a distributed team that partners closely with People Operations IT and cross-functional stakeholders to support maintain and enhance our core HR systems.

About the Role

Were looking for a Service and Support Specialist to join our global People Tech team based in Austin. This role is designed to strengthen our support capability and ensure consistent North America coverage. You will act as the primary People Tech support lead for the region driving service delivery engaging stakeholders and enhancing our digital employee experience.

This role is ideal for someone with 23 years of hands-on Workday experience and a broader background in HRIS who is ready to take ownership of service issues and help guide process and system improvements.

This role focuses on system management not just updating employee records covering data integrity configurations and resolving functional issues.

What youll do

• Act as Tier 2 / 3 functional support for Workday resolving issues effectively and independently.
• Serve as the primary People Tech support lead for North America coordinating with global peers for full coverage.
• Manage the Jira queue and own day-to-day service operations ensuring timely high-quality responses.
• Collaborate with internal stakeholders and external vendors to resolve issues and optimize processes.
• Lead or support Workday configuration release testing documentation and compliance reviews.
• Track and review vendor performance contributing to SLA monitoring and continuous improvement.
• Translate technical issues into clear actionable communication for stakeholders at all levels.
• Build and maintain global knowledge resources to support user enablement and process consistency.

What youll need

Whats in it for you

Required Experience :

IC

Key Skills

Computer Hardware,IT Experience,Network Administration,Network Support,LAN,Computer Networking,Computer Skills,Windows,Sharepoint,Teaching,Operating Systems,Leadership Experience

Employment Type : Full Time

Experience : years

Vacancy : 1