General Management Apprentice

Trade and Logistics Apprentice

Ready to rock the future with us? At Hellmann we put our people at the heart of everything we do, because for us, relationship matters. Joining us does not just mean becoming part of a global company. It is an invitation to shape the future of the logistics industry together with us. Our Hellmann culture is based on our four values : Caring, Entrepreneurial, Forward-Thinking and Reliable. These values resonate with yours? Then become part of our FAMILY that consists of around 10,000 employees in more than 200 locations worldwide. For the better. Together.

This position has a base compensation range of $19.00. Salary determination considers your skills, experience, job location, internal pay equity and job architecture. Hellmann Worldwide Logistics regularly reviews our pay ranges against industry standards to ensure fairness. The Trade and Logistics Apprentice is an entry-level position that will rotate amongst various product lines. Responsible for processing learning and applying freight forwarding concepts and principles, customer shipments, customer billing, and customer service.

Essential Duties and Responsibilities

As part of the apprentice program and under close supervision, the incumbent is responsible for performing the following duties in accordance with Hellmann policies and standards :

• Handles all shipment-level communication between Hellmann and all customers, carriers and vendors (i.e. delays, shipment status inquiries, arrival notices, billing, etc.)
• Escalates all recurring carrier / vendor service issues to the Supervisor
• Maintains service relations with customers, carriers, vendors, and other Hellmann offices
• Responsible for ensuring compliance with all applicable internal and external standard operating procedures and regulatory requirements
• Consults with supervisor prior to agreeing to non-standard services and / or pricing
• Ensures that customers are properly set up and maintained in company systems (i.e., POA, credit application, customer billing profiles, etc.)
• Ensures that customer standard operating procedures (CSOPs) are developed and maintained in conjunction with Account Management and Sales
• Processes shipments in compliance with company standard operating procedures, while complying with customer and regulatory requirements (i.e. Hellmann policies, OBL, Letter of Credit, Cert. of Originetc.)
• Performs a credit check prior to arranging transportation
• Submits insurance purchase requests, upon request
• Verifies and confirms any additional charges incurred (i.e. driver waiting time, demurrage, detention, etc.)
• Promptly communicates all additional charges incurred to the customer to prevent disputed invoices
• Responsible to obtain / retrieve the Arrival Notice from the carrier
• Creates Broker Arrival Notice and passes to HWL Trade Services or Outside Broker within KPI
• Dispatches all Hellmann arranged deliveries or communicates necessary information to carrier / consignee for all non-Hellmann arranged deliveries
• Sends Customer Arrival Notice
• Collaborates with Trade Services to arrange inspections, when required
• Ensures carrier and CFS are paid and have all required documentation to ensure timely availability / release of freight
• Enters and updates all required milestone tracking events within the area of responsibility
• Performs other duties as assigned

Supervisory Responsibilities

This position does not supervise any direct reports.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience

High School Diploma or GED One year of previous experience in freight forwarding industry, logistics or supply chain preferred Completion of any industry related course is an asset

Knowledge, Skills, & Attributes

Organizational skills Time management and prioritization Customer-focused Adaptable / flexible to high-pressured environment Interpersonal skills Proficient in Microsoft Office Suite (Word, Excel, PowerPoint), Email, and Internet Proficient in world geography, shipping documentation, and Incoterms preferred Proficient written and verbal communication skills in English Ability to calculate figures and amounts such as freight rates, discounts, and other percentages

Physical Demands

While performing the duties of this job, the employee is : Frequently required to stand, and walk Regularly required to sit for extended periods Regularly uses arms to reach, hands and fingers for computer and phone use Speaking clearly and listening for heavy phone contact Requires close-up and computer screen distance vision ability Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Environment

The work environment characteristics are similar to those of an office setting with various office equipment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Inclusion and social diversity are firmly anchored values in our corporate culture. Regardless of gender, age, any disabilities, religion, ethnic origin or sexual identity : We are looking forward to meeting you!