General Manager - Ka Haku, a Hilton Club

General Manager - Ka Haku, a Hilton Club

Join to apply for the General Manager - Ka Haku, a Hilton Club role at Hilton Grand Vacations .

The General Manager will play a key role in executing and overseeing the successful opening of Ka Haku, a Hilton Club and will be responsible for all aspects of resort operations—ensuring exceptional guest experiences while meeting quality, service, and financial goals. This role requires a strong understanding of vacation ownership principles and the ability to lead multiple departments including front office, housekeeping, maintenance, security, recreation, food and beverage, and loss prevention. The General Manager ensures brand standards are upheld, the property is maintained to the highest level, and luxury service is consistently delivered. Operating with significant autonomy, this position demands strong leadership, operational expertise, and the ability to manage outsourced service agreements effectively.

Here's why you'll love it here

Salary Range : $150,000 ~ $180,000 per year

Eligible for corporate bonus and Company Long Term Incentive Plan (restricted stock units, stock options, performance stock units)

Medical, Dental, and Vision insurance from Day One

401(k) plan with company match, Life insurance, Company stock purchase program

Team Member Travel Program – discounted rates at incredible properties around the globe

Flexible PTO plan for managers and above

Team Member Recognition and numerous learning and advancement opportunities

HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek's "America's Greatest Workplaces for Parents & Families".

Additional Responsibilities Include

Lead overall resort operations including all direct and indirect departments

Oversee HOA management, including budget development, reserve / capex planning, board communications, and annual meetings

Monitor financial performance and implement cost and labor controls to ensure profitability and financial expectations

Conduct regular property inspections and coordinate maintenance to preserve the physical condition of the resort and brand standards

Ensure compliance with local laws, permits, licensing, and labor regulations

Maintain effective communication with owners, board members, corporate leadership, and community stakeholders

Address owner and guest concerns with urgency and professionalism to ensure satisfaction

Collaborate with sales and marketing teams to support product positioning and service alignment

Recruit, train, and lead staff to deliver exceptional service and achieve operational goals

Champion employee engagement and foster a culture of accountability, adaptability, and continuous improvement

Embodies the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork, Ownership, Now

Completes all required Company training / compliance courses assigned

Adheres to Company standards and maintains compliance with all policies and procedures

Establishes a high level of team member engagement and inspires performance at all levels

Ability to attract top talent that will highly align and be effective in a leadership committee environment

Performs other related duties as assigned

Minimum Qualifications and Experience

Bachelor's Degree or higher

2+ years experience as a successful General Manager in a hotel or resort of 200 rooms or more

3+ years of related and management experience, preferably in hospitality or resort operations

Experience working in Hawaii in a similar role (AGM / GM or department head level)

Pre-opening experience or involvement in large-scale renovations

Luxury Hotel or Resort Experience in a leadership role

Preferred Capabilities and Distinctions

Master's Degree or higher

CHA, CHHE, CHM, or CRDE certifications

Fluent or partially fluent in Japanese language or experience working in a hotel / resort environment with a high percentage of Japanese occupancy

Food and Beverage Operations experience

Seniority Level

Director

Employment Type

Full-time

Job Function

Management and Manufacturing

Industry

Hospitality

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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