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Desktop Support Engineer
Desktop Support EngineerTata Consultancy Services • Minneapolis, Minnesota, United States
Desktop Support Engineer

Desktop Support Engineer

Tata Consultancy Services • Minneapolis, Minnesota, United States
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Role : EUC technician / Site IT Support

Job Type : Full Time

Location : Minneapolis, MN (Onsite)

Job Description :

Must Have Technical / Functional Skills :

  • Strong in Communication skills and interpersonal skills with experience in IT Hardware & Software Asset Management services
  • Experience in managing PC and Mobile Assets in ServiceNow module and aware of different stages in asset management lifecycle
  • Work with vendors to conduct physical asset audit and maintain asset stock rooms
  • End to end asset life management (Forecasting, Receiving, Shipping, Maintenance & Recycling)
  • Track complete life-cycle management for each asset in order to maintain warranty information, refresh date and end of life information
  • Knowledge on ServiceNow, Windows Auto Pilot, Microsoft Office, Windows OS and iOS troubleshooting skills
  • Smart hands support for Server and Network devices
  • Train the Trainer

Roles & Responsibilities :

  • 100% Work from Office (Client location)
  • Asset inventory management (New Device Asset / Import / Physical Stocking)
  • PC Fulfillment (New, Break fix and Lifecycle), PC LCM Scheduling and PC Recertification (Autopilot / Reimage / Import) including shipping and receiving Assets.
  • Windows / MAC / iPhone / iPad Fulfillment (Break fix / swap / unassigns) and Device Recertification (Wipe / QA / Reload / Import)
  • Accessory Request Fulfillment and Unknown Device Research / Investigation
  • PC Diagnostics & Sanitation, recycle pickup requests (from end users) including Asset Offboarding (Device / Accessory Recycle)
  • Software Provision / Install Requests, New Printer Configuration Requests, Miscellaneous Service (Return Labels)
  • Walkup, Deskside and Remote technical Support (Incident & Request Management / Ticket Escalations)
  • New Hire onboarding training and orientation
  • AV Meeting Room support
  • Base Salary Range : $50,000 - $70,000 per annum

    TCS Employee Benefits Summary :

    Discretionary Annual Incentive.

    Comprehensive Medical Coverage : Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.

    Family Support : Maternal & Parental Leaves.

    Insurance Options : Auto & Home Insurance, Identity Theft Protection.

    Convenience & Professional Growth : Commuter Benefits & Certification & Training Reimbursement.

    Time Off : Vacation, Time Off, Sick Leave & Holidays.

    Legal & Financial Assistance : Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

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    Desktop Support Engineer • Minneapolis, Minnesota, United States

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