Care Communications AnalystAscension • Wichita, Kansas, United States

Care Communications Analyst

Ascension • Wichita, Kansas, United States

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Details

Department : Applications and Platforms
Schedule : Full-Time, 8-hour day shifts, Monday - Friday
Location : Wichita, Kansas

Benefits

Paid time off (PTO)

Various health insurance options & wellness plans

Retirement benefits including employer match plans

Long-term & short-term disability

Employee assistance programs (EAP)

Parental leave & adoption assistance

Tuition reimbursement

Ways to give back to your community

Benefit options and eligibility vary by position. Compensation varies based on factors including, but not limited to, experience, skills, education, performance and salary range at the time of the offer.

Responsibilities

Provides Level 3 product support for Ascension Technologies applications and platforms in the Care Communications Portfolio. This role is the first line of operational product support for the portfolio and is desired to have high level awareness to the products, and their respective use cases within the healthcare setting

This position is based in Wichita, Kansas, but will work remotely unless needed onsite.

Responsibilities

Works independently to understand workflows and applies technical knowledge to assist end users

Follows all established procedures

Creates clear documentation for education, knowledge share for team and procedure / policy requirements

Utilizes critical thinking to decipher workflows to understand adjustments needed to application deployments

Understands basic technology infrastructure to assist with any new functionality, break / fix or application replacement

Provides a proactive rounding experience to the market, and cross collaborates with other team members in other markets for lessons learned, opportunities, and shared ideas

Follows appropriate escalation workflows to level 4 product teams

Provides Level 4 product teams a feedback loop from market user base, for product questions, iterations and opportunities

On call availability is a requirement

Desired work experience or familiarity with the following applications and platforms is strongly preferred : Voalte, Vocera, TigerConnect, Amtelco, Connexall, Excel Medical, PerfectServe, Lightning Bolt, Hillrom Navicare Nurse Call, Rauland Responder 5 Nurse Call

Requirements

Education :

High School diploma equivalency with 2 years of cumulative experience OR Associate's degree / Bachelor's degree OR 4 years of applicable cumulative job specific experience required.

Additional Preferences

No additional preferences.

#LI-remote #ascensiontechnologies

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