POLICE COMMUNICATIONS OPERATOR

Police Communications Operator

Position Information Posting Number SRGV8545 Working Title POLICE COMMUNICATIONS OPERATOR Number of Vacancies 4 Location Edinburg, Texas Department University Police FTE 1.0 FLS Non-Exempt Scope of Job The primary function of a Police Telecommunicator is to receive and prioritize Emergency 9-1-1 and non-emergency telephone calls from the public. Enters information into a Computer Aided Dispatch (CAD) system, and processes non-emergency and routine requests for police and security services. Dispatch appropriate emergency services such as police, fire and emergency medical services. Monitors public safety units in the field. Retrieves computer data for emergency response personnel within the service area. The Police Telecommunicator may provide alarm and closed circuit television monitoring services while performing multiple tasks concurrently in a fast paced environment maintaining a professional and positive demeanor. Serves as a Campus Security Authority as defined by the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act). Impacts law enforcement and security efforts of UTPD.

Description of Duties Typical :

• Answers emergency and non-emergency calls for service.
• Receives and records information, and requests for police / security services in a computerized database.
• Dispatches field personnel according to need and priority of the request for service.
• Transmits and receives radio calls from field units via two-way radio.
• Coordinates and maintains effective communications between field units and neighboring law enforcement agencies.
• Uses a computer aided dispatch system to enter, research and retrieve information.
• Monitors closed circuit television, security, fire and radiological related alarm systems.
• Reacts calmly, quickly and decisively in emergency situations to obtain, summarize and relay information both orally and in written form.
• Must be able to follow oral and written instructions.
• Demonstrates the ability to handle multiple tasks, working under stressful conditions.
• Activations of emergency procedures for evacuations or similar emergencies.
• Operation of specialized communication networking computer terminal to access confidential and restricted law enforcement information.
• Compiles information from different sources to develop a daily briefing or a log which provides information to assist in the daily operations of the agency.
• Other duties as assigned.

Supervision Received Supervisor, Police Telecommunications. Supervision Given None.

Required Education High school graduation or GED. Preferred Education Associate's degree or thirty credit hours in Criminal Justice or related field.

Licenses / Certifications Basic Texas Commission on Law Enforcement (TCOLE) Telecommunications Operator license or is qualified to acquire a basic license.

Required Experience One year experience in customer service or related field. To be considered suitable for employment, applicants may be required to successfully complete a polygraph interview, a criminal background check, and an extensive drug use analysis.

Preferred Experience One year experience in a public safety or emergency communications field.

Equipment Use of standard office equipment. Police communications equipment, police radio net, computer aided dispatch (CAD), "911" Emergency telephone system, security and fire computer system (STAEFA), and other associated computer equipment.

Working Conditions Needs to be able to successfully perform all required duties. Working in an enclosed, secured communications environment. Will be required to work rotating shift assignments on day, evening, and nights with varying days off and on holidays. Subject to emergency recall during various types of unusual occurrences and emergencies. Other Applicants must successfully complete a Public-Safety Telecommunication (PST) pre-employment test administered by the Police Department. This position is classified as security-sensitive, and thereby subject to the provisions of Section 51.215, Texas Education Code.

Physical Capabilities N / A Employment Category Full-Time Minimum Salary Commensurate with Experience Posted Salary Commensurate with Experience Position Available Date 09 / 24 / 2025 Grant Funded Position No If Yes, Provide Grant Expiration Date Posting Detail Information EEO Statement It is the policy of The University of Texas Rio Grande Valley to promote and ensure equal employment opportunities for all individuals without regard to race, color, national origin, sex, age, religion, disability, sexual orientation, gender identity or expression, genetic information or protected veteran status. In accordance with the requirements of Title VII of the Civil Rights Act of 1964, the Title IX of the Education Amendments of 1972, Section 504 of the Rehabilitation Act of 1973, and the Americans with Disabilities Act of 1990, as amended, our University is committed to comply with all government requirements and ensures non-discrimination in its education programs and activities, including employment. We encourage women, minorities and differently abled persons to apply for employment positions of interest.

Special Instructions to Applicants Dear Applicant, Human Resources will not be held responsible for redacting any confidential information from the documents you attach with your application. The confidential information includes the following :

Please make sure that you omit this information prior to submission. We are advising that Human Resources will be forwarding your application to the department as per your submission. The University of Texas Rio Grande Valley reserves the right to discontinue accepting applications prior to the stated close date of this position, after meeting the posting requirement of three (3) calendar days. If you have any questions, please visit our Careers site at https : / / careers.utrgv.edu for detailed contact information.

Additional Information UTRGV is a distributed location institution and working location is subject to change based on need. All UTRGV employees are required to have a criminal background check (CBC). Incomplete applications will not be considered. Substitutions to the above requirements must have prior approval from the VP of HR & Talent Development.