Office Manager

Join a team that cares about our customers and you! Phillip Kerber-Farmers Insurance Agency in Independence, Ohio, is looking for an experienced and committed individual to join our team as a Full-Time Account Manager. In this role, you will manage accounts to maintain strong business relationships and ensure customer satisfaction. In this position, you will play a vital role in managing and growing our customer base. If you have excellent customer service skills and are committed to providing customers with the best experience, this is the role for you. With your positive attitude, proactive sales skills, and dedication, you may be a perfect fit for this role. Apply now to join our team and begin a role with excellent career growth and earning potential.

Benefits

Hourly Base Salary Based on Experience

Paid Time Off (PTO)

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Responsibilities

Process customer policy change requests.

Secure all Trailing Documents from customers.

Generating insurance quotes.

Provide exceptional customer service and support.

Develop and maintain client relationships.

Work independently and as part of a team.

Requirement

Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.

Possess an upbeat, positive and enthusiastic attitude.

Be a great self-starter with a sense of urgency.

Proficiency to multi-task, follow-thru and follow-up.

Excellent Communication / interpersonal skills.

Confident, self-starter who works well independently.

Professional phone etiquette.

Great Customer Service Skills.

Problem-Solving Capabilities.

Ability to tactfully handle stressful and difficult situations.

No insurance experience required but must be willing to learn

Ability to take initiative, be proactive, and think outside the box.

Ability to adapt to change, learn new things quickly, and work in a fast-paced environment.

Ability to identify and solve problems, think critically, and make decisions quickly.