Salesforce Administrator

Salesforce Administrator

Location : Cincinnati, OH

Employment Type : Full-Time

About KiZAN :

We make technology personal!

KiZAN is an Industry leading Microsoft Professional Services and Managed Services Provider supporting Regional, National and Global clients. We personalize technology by sparking passion, fueling purpose, and building connections.

Here at KiZAN, we are one team, we support each other and take the initiative to solve problems. We are fully committed to the direction chosen and always support our mission. Being a part of KiZAN means that we win together, we create an inclusive atmosphere where everyone feels accepted, a sense of purpose, and we embrace collaboration.

About the Role :

Salesforce Administrator and System Analyst, responsible for managing all aspects of Salesforce and Certinia to support data-driven decision-making through reporting and analytics. This role will focus on system administration, process optimization, and cross-functional collaboration, while also supporting financial and operational reporting needs. The ideal candidate is systems-oriented with strong analytical skills and the ability to translate data into actionable insights.

Key Responsibilities :

System Administration

• Serve as administrator for Salesforce / Certinia (Salesforce CRM + Certinia PSA, Revenue Management, and Financial Management modules).
• Maintain overall solution knowledge to support troubleshooting, configuration, customization and implantation of applications and 3rd party integrations.
• Develop and maintain system documentation, training materials, and change management processes.
• Monitor, maintain, and improve integrations (including ConnectWise inputs and reporting outputs for commissions).Partner with stakeholders to identify, design, implement process improvements, and best practices.
• Ensure data integrity and consistency across systems.
• Collaborate with end users to gather requirements and deliver system enhancements

Reporting & Analytics

This job description is not intended to be all-inclusive, and the employee will also perform other reasonably related business duties.

Required Qualifications :

Preferred Qualifications :

EEO / AA Employer