Sales Development Associate (Dealer Accounts)

Sales Development Associate (Dealer Accounts)   Who We Are At MIRA Safety, we value one thing above all else :

• uncompromising protection.
• This isn’t just a design philosophy — it’s our driving purpose.
• As a leading marketing and distribution company for personal protective equipment, we take pride in providing the same exceptional quality of gas masks, filters, hazmat suits, and survival gear to both professionals and civilians.
• Based in Cedar Park, TX, MIRA Safety creates products purpose-built to shield users from the world’s worst chemical, biological, radiological, and nuclear threats (CBRN).
• Whether our customers are law enforcement officers, military operators, first responders, agricultural workers, or concerned citizens, we deliver durable, reliable products designed to save lives.

Put simply :

Key Responsibilities Account & Sales Coordination Act as the main point of contact for assigned dealer accounts, managing inquiries, orders, and support needs.   Execute outbound outreach to existing and prospective dealers to drive reorders, promote new products, and expand account value.   Partner with sales leadership to identify and pursue upsell and cross-sell opportunities that align with dealer goals.   T rack account metrics and maintain detailed CRM documentation using Zoho CRM, Ninety EOS, and Monday.com Kanban boards for visibility and accountability.   Support new dealer onboarding, ensuring a seamless start-to-finish experience.   Monitor order flow and work cross-functionally with fulfillment and logistics teams to ensure accurate, timely delivery and post-sale satisfaction.   Customer Experience & Support Provide customer service support during Red Alerts or as needed to assist with DTC inquiries and order processing.   Deliver fast, accurate, and empathetic responses to all customer and dealer communications.   Serve as the Voice of the Customer (VOC) — gathering feedback and collaborating internally to enhance processes and dealer experience.   Partner closely with marketing, fulfillment, and operations to maintain a consistent customer experience across all touchpoints.   Maintain a strong understanding of product lines and policies to communicate effectively with dealers.   Qualifications 2–4 years of experience in account coordination, inside sales, or customer success (B2B preferred).   Strong written and verbal communication skills.   Highly organized, detail-oriented, and comfortable managing multiple priorities.   Proficiency in Zoho CRM, NinetyEOS, and Monday.com (or equivalent tools).   Customer-first mindset with proactive problem-solving and follow-through.   Team-oriented with the ability to collaborate across departments in a fast-paced environment.   Key Performance Indicators (KPIs) Customer Service & Support KPIs   Response Time :