General information
Job Posting Title
Customer Service Representative – Healthcare
Date
Wednesday, July 30, 2025
City
Phoenix
State
Country
United States
Working time
Full-time
Description & Requirements
Location : On-site in Phoenix, AZ
Starting Pay : $17.42 / hr plus $2,300+ in potential bonuses!
Schedule : Limited-Service Full-Time positions available
Site Hours : 24 / 7 center; the targeted start date, hours, and schedule are discussed with recruiter
Evening and night shifts are highly desirable with a 10% shift differential for hours worked between 7 p.m. and 5 a.m.
Help People Navigate Healthcare with Confidence
Do you enjoy providing excellent customer service and want to work in a rewarding environment? Maximus is hiring Customer Service Representatives who are eager to support individuals through their healthcare journeys.
Join a team dedicated to helping vulnerable communities understand healthcare benefits. Comprehensive paid training is provided to prepare you fully for the role.
Pay & Benefits
We offer a robust compensation and benefits package designed to support you :
- Competitive Compensation :
o $17.42 / hr base pay + 10% shift differential
o $2,300+ in bonus opportunities, including training completion and referrals
Comprehensive Insurance Coverage : Company-paid medical coverageTuition Reimbursement : Invest in your ongoing education and developmentFuture Planning : 401(k) with company matchPaid Time Off Package : Paid time off, sick leave & 11 paid holidaysMaximus Wellness Support : Employee Assistance Program (EAP), wellness resources, and employee discount programsWork / Life Balance Support : Flexible schedules that meet your lifestyleCareer Growth : A supportive environment with career development and promotional opportunitiesMeaningful Work with Impact : No cold calls, sales, or collections involved!Eligibility requirements apply, ask your recruiter for more detailsEssential Duties and Responsibilities :
Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written letters).Calls are basic and routine.Uses computerized system for tracking, information gathering, and / or troubleshooting.Provides feedback when needed, provide input on call trends, processes, procedures, and training.May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.Provide timely responses to telephone inquiries in a courteous and professional manner, using pre-scripted responsesFollow policies and standard operating procedures such as filling out timesheets, adhering to privacy and HIPAA rulesUtilize standard technology such as telephone, e-mail, and web browser to perform job dutiesAssist caller(s) with filling out online applications and submitting electronically to plan provider for processingComplete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read to the callerRefer calls as required to CSR LeadMaintain up-to-date knowledge of client regulations and policiesReport problems that occur via the online system so they can be addressed by the appropriate partiesMinimum Requirements
High School diploma or equivalent with 6 months of customer service experience.Must be able to speak and read English clearly, professionally and fluently.Ability to work within established turnaround timesMust have excellent interpersonal skills and the ability to organize simultaneous tasksAbility to work as a member of a teamMust participate and certify in internal CCO training to begin this role.Medicare will be expected to participate in and certify in internal Tier I Claims Part A, Claims Part B, and Claims DME training later to complete your Tier I am training for this role.May be required to work overtime and scheduled holidays.Working on-site at our office location is a key requirement for this position. Being physically present at the worksite is essential for effective collaboration, communication, and supervision.Applicants must be able to perform their duties on-site and meet attendance requirements. Remote or at-home work options are not available for this role until completion of at least one year of employment with above-average performance, based on specified program criteria and at the company's discretion.
CCOPhoenix #CSRroles #maxPriority #BrandEngBilAug #qrphx
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.
Minimum Salary
17.42
Maximum Salary
17.42
